Clinical Consultant V-Clinical Informatics

Serves as lead consultant to ensure alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within clinical settings across one or more technical areas or workstreams.

Responsibilities

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders.
• Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members.
• Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit.
• Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback.
• Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies.
• Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results.
• Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals.
• Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within care delivery or clinical settings across one or more technical areas or workstreams:
  • Makes significant contributions and/or provides leadership to high visibility projects to identify and resolve issues of strategic importance to the organization.
  • Identifies and ensures representation and inclusion of appropriate stakeholders and team members.
  • Builds rapport and partnerships with stakeholder teams, third party vendors, and senior management to produce results that are outcome driven.
  • Works with stakeholders to set the strategic direction of initiatives, develop goals, and set the prioritization of deliverables.
  • Discusses involvement of key processes (e.g., quality management, project change management, communication) and facilitates decisions necessary for the delivery of initiatives.
  • Communicates tough issues to stakeholders while maintaining an independent perspective; provides expertise and recommendations.
  • Develops written materials for senior executives and other key clients; makes formal presentations and provides reports to various senior level audiences.
• Develops requirements, or leads a team of consultants in the development of requirements, for complex or specialized clinical, process, or system solutions across one or more technical area(s):
  • Partners with stakeholders and cross-functional teams as appropriate.
  • Leverages multiple requirements gathering methodologies to identify clinical, functional, and non-functional requirements.
  • Leads and oversees the development and documentation of comprehensive case studies to assess the costs, benefits, and ROI of proposed solutions.
  • Collaborates in the development of results-driven action plans.
  • Leads team members in the development process as appropriate.
• Provides expertise and drives the development and implementation of clinical initiatives, systems, and/or processes to a desired future state:
  • Maintains a comprehensive understanding of how current processes impact clinical operations across multiple technical areas.
  • Maps current state against future state processes.
  • Identifies the operational impact of requirements on upstream and downstream solution components.
  • Provides options and recommendations to senior management and clinical stakeholders on how to integrate solutions and deliverables with current systems and processes across regions or technical areas.
  • Identifies and validates value gaps and opportunities for process enhancements or efficiencies.
• Develops clinical or care delivery strategy and ensures organizational alignment and prioritization of clinical initiatives:
  • Develops and determines goals and priorities with management team sponsors.
  • Defines, develops, and evaluates performance metrics, standards, and methods to establish success.
  • Partners with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics.
  • Refines strategic plans and performance metrics as appropriate.
  • Manages complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as a lead advocate of continuous learning and professional development:
  • Keeps abreast of industry practices, standards, and benchmarks.
  • Attends and presents at roadshows, conferences, and speaking events.
  • Leads the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP.
  • Serves as an advocate to ensure continuous learning and improvement is championed as a people strategy.
  • Provides training and guidance to stakeholders as appropriate.
  • Provides ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Manages complex, highly visible projects or project components:
  • Coordinates and partners with clinical leadership and key stakeholders.
  • Assembles teams based on project needs and team member strengths.
  • Consults in the development, analysis, and management of project plans, including proposed project structure, approach, and work plan.
  • Negotiates time commitments and resources; coordinates project schedules and resource forecasts.
  • Proactively monitors and identifies project or clinical initiative risks, issues, and trigger events; develops mitigation plans and strategies.
  • Resolves or escalates risks or issues as appropriate; provides leadership to project teams, as well as manages the work of outside consultants when needed.
• Leads change management activities associated with care delivery or clinical initiatives:
  • Engages stakeholders to obtain support and buy-in for changes.
  • Partners with senior management, project champions, and clinical owners to communicate and align improvement initiatives with strategic objectives.
  • Determines appropriate change management method and approach.
  • Ensures stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Performs or partners with analysts on complex data analyses to drive care delivery or clinical initiatives:
  • Identifies appropriate data analysis tools and approach to assess performance.
  • Designs analytic plans and determines suitable data gathering and analysis methods (e.g., process observation, hard data, etc.).
  • Defines data requirements and obtains customer agreements, including customer requirements as appropriate.
  • Conducts analyses and performs experimental tests to evaluate the effectiveness of clinical solutions.
  • Identifies and alleviates risks through data-driven analysis.
  • Prepares and shares data/analysis summaries and incorporates into action plans as appropriate.
• Participates in vendor management as required:
  • Reviews vendor performance levels; ensures service level agreements are met.
  • Manages vendor invoices.
  • Partners with Procurement, Legal, and/or clinical leadership teams to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring project plans and team members adhere to KP, departmental, and/or clinical policies and procedures.

Requirements

• Minimum three (3) years experience in a leadership role with or without direct reports.
• Bachelor’s degree in Nursing, Health Care, Public Administration, Public Health, Statistics, Science, or a directly related field and minimum eight (8) years progressive experience in consulting, data analytics, or project management in clinical operations or a health care environment.
• OR Master’s degree in Nursing, Health Care, Public Administration, Public Health, or a directly related field and minimum six (6) years progressive experience in consulting, data analytics, or project management in clinical operations or a health care environment.
• OR Minimum eleven (11) years progressive experience in consulting, data analytics, or project management in clinical operations or a health care environment, or a directly related field.

Skills

• Core: Ambiguity/Uncertainty Management, Attention to Detail, Business Knowledge, Communication, Critical Thinking, Cross-Group Collaboration, Decision Making, Dependability, Diversity, Equity, and Inclusion Support, Drives Results, Facilitation Skills, Health Care Industry, Influencing Others, Integrity, Learning Agility, Organizational Savvy, Problem Solving, Short- and Long-term Learning & Recall, Teamwork, Topic-Specific Communication.
• Functional: Applied Data Analysis, Business Acumen, Business Process Improvement, Business Relationship Management, Change Management, Conflict Resolution, Consulting, Creativity, Financial Acumen, Managing Diverse Relationships, Negotiation, Process Validation, Project Management, Requirements Elicitation & Analysis, Risk Assessment, Service Focus.

Preferred Qualifications

• Four (4) years of experience consulting in a large multi-hospital system.
• Four (4) years of experience working with outpatient/ambulatory service line optimization.

Benefits

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency.

Pay

$161,800 - $209,330 / year. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Schedule

• Full-time
• 40 hours per week
• Day shift: Monday - Friday, 08:00 AM - 05:00 PM
• Flexible worker location must align with Kaiser Permanente's Authorized States policy.