Clinical Consultant V

About the Role

Serves as lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within clinical settings across one or more technical areas or workstreams. Provides expertise and drives the development and implementation of clinical initiatives, systems, and/or processes to a desired future state. Develops clinical or care delivery strategy and ensures organizational alignment and prioritization of clinical initiatives by developing and determining goals and priorities with management team sponsors; defining, developing, and evaluating performance metrics. Manages complex, highly visible projects or project components, leads change management activities, and performs or partners with analysts on complex data analyses to drive care delivery or clinical initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring project plans and team members adhere to relevant policies and procedures.

Responsibilities

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders.
• Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members.
• Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit.
• Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback.
• Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies.
• Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results.
• Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals.
• Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within care delivery or clinical settings across one or more technical areas or workstreams.
• Makes significant contributions and/or provides leadership to high visibility projects to identify and resolve issues of strategic importance to the organization.
• Identifies and ensures representation and inclusion of appropriate stakeholders and team members; builds rapport and partnerships with stakeholder teams, third party vendors, and senior management to produce results that are outcome driven.
• Works with stakeholders to set the strategic direction of initiatives, develop goals, and set the prioritization of deliverables.
• Discusses involvement of key processes (e.g., quality management, project change management, communication) and facilitates decisions necessary for the delivery of initiatives.
• Communicates tough issues to stakeholders while maintaining an independent perspective; provides expertise and recommendations.
• Develops written materials for senior executives and other key clients; makes formal presentations and provides reports to various senior-level audiences.
• Develops requirements, or leads a team of consultants in the development of requirements, for complex or specialized clinical, process, or system solutions across one or more technical area(s).
• Partners with stakeholders and cross-functional teams as appropriate; leverages multiple requirements gathering methodologies to identify clinical, functional, and non-functional requirements.
• Leads and oversees the development and documentation of comprehensive case studies to assess the costs, benefits, and ROI of proposed solutions.
• Collaborates in the development of results-driven action plans; leads team members in the development process as appropriate.
• Provides expertise and drives the development and implementation of clinical initiatives, systems, and/or processes to a desired future state.
• Maintains a comprehensive understanding of how current processes impact clinical operations across multiple technical areas; maps current state against future state processes.
• Identifies the operational impact of requirements on upstream and downstream solution components.
• Provides options and recommendations to senior management and clinical stakeholders on how to integrate solutions and deliverables with current systems and processes across regions or technical areas.
• Identifies and validates value gaps and opportunities for process enhancements or efficiencies.
• Develops clinical or care delivery strategy and ensures organizational alignment and prioritization of clinical initiatives.
• Develops and determines goals and priorities with management team sponsors; defines, develops, and evaluates performance metrics, standards, and methods to establish success.
• Partners with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refines strategic plans and performance metrics as appropriate.
• Manages complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as a lead advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks.
• Attends and presents at roadshows, conferences, and speaking events; leads the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP.
• Serves as an advocate to ensure continuous learning and improvement is championed as a people strategy; provides training and guidance to stakeholders as appropriate.
• Provides ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Manages complex, highly visible projects or project components by coordinating and partnering with clinical leadership and key stakeholders.
• Assembles teams based on project needs and team member strengths; consults in the development, analysis, and management of project plans, including proposed project structure, approach, and work plan.
• Negotiates time commitments and resources; coordinates project schedules and resource forecasts.
• Proactively monitors and identifies project or clinical initiative risks, issues, and trigger events; develops mitigation plans and strategies.
• Resolves or escalates risks or issues as appropriate; provides leadership to project teams, as well as managing the work of outside consultants when needed.
• Leads change management activities associated with care delivery or clinical initiatives by engaging stakeholders to obtain support and buy-in for changes.
• Partners with senior management, project champions, and clinical owners to communicate and align improvement initiatives with strategic objectives.
• Determines appropriate change management method and approach; ensures stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Performs or partners with analysts on complex data analyses to drive care delivery or clinical initiatives by identifying appropriate data analysis tools and approach to assess performance.
• Designs analytic plans and determines suitable data gathering and analysis methods (e.g., process observation, hard data, etc.).
• Defines data requirements and obtains customer agreements, including customer requirements as appropriate; conducts analyses and performs experimental tests to evaluate the effectiveness of clinical solutions.
• Identifies and alleviates risks through data-driven analysis; prepares and shares data/analysis summaries and incorporates into action plans as appropriate.
• Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices.
• Partners with Procurement, Legal, and/or clinical leadership teams to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring project plans and team members adhere to KP, departmental, and/or clinical policies and procedures.

Qualifications

Minimum Qualifications

• Minimum three (3) years experience in a leadership role with or without direct reports.
• Bachelor’s degree in Nursing, Health Care, Public Administration, Public Health, Statistics, Science, or a directly related field and minimum eight (8) years progressive experience in consulting, data analytics, or project management in clinical operations or a health care environment.
• OR Master’s degree in Nursing, Health Care, Public Administration, Public Health, or a directly related field and minimum six (6) years progressive experience in consulting, data analytics, or project management in clinical operations or a health care environment, or a directly related field.
• OR Minimum eleven (11) years progressive experience in consulting, data analytics, or project management in clinical operations or a health care environment, or a directly related field.

Preferred Qualifications

• Four (4) years of experience consulting in a large multi-hospital system.
• Four (4) years of experience working with outpatient/ambulatory service line optimization.

Skills

Core Skills

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry Knowledge
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Functional Skills

• Applied Data Analysis
• Business Acumen
• Business Process Improvement
• Business Relationship Management
• Change Management
• Conflict Resolution
• Consulting
• Creativity
• Financial Acumen
• Managing Diverse Relationships
• Negotiation
• Process Validation
• Project Management
• Requirements Elicitation & Analysis
• Risk Assessment
• Service Focus

Schedule

• Full-time
• Shift: Day
• Workdays: Mon, Tue, Wed, Thu, Fri
• Working Hours Start: 08:00 AM
• Working Hours End: 05:00 PM
• Scheduled Weekly Hours: 40
• Travel: Yes, 25% of the Time
• Work Setting: Remote (Worker location must align with Kaiser Permanente's Authorized States policy)

Pay

$161,800 - $209,330 / year. Kaiser Permanente