Clinical Consultant, USPS Service Center

About the role

We are seeking a Clinical Care Consultant - USPS to handle telephone contacts requiring a counselor at the time of the call and provide follow-up with sensitive cases. The role involves providing telephonic consultation, risk assessment, crisis intervention, and referrals for high-risk individuals. Additionally, the consultant will conduct clinical reviews, case management follow-ups, brief interventions, and coordinate care and referrals to appropriate mental health, community, and treatment resources beyond EAP services.

Responsibilities

• Handles telephone contacts requiring a counselor at the time of the call and provides follow-up with sensitive cases.
• Provides telephonic consultation, risk assessment, crisis intervention, and referrals for high-risk individuals, including urgent and emergent cases involving risk of harm, abuse, duty to warn, and substance use concerns.
• Conducts clinical reviews, case management follow-up, brief interventions, and coordinates care and referrals to appropriate mental health, community, and treatment resources beyond EAP services when needed.
• Serves as a clinical subject matter expert by providing real-time consultation, collaboration, and emergency care coordination for Intake Clinicians, leadership, HR, and management on complex workplace and critical incident cases.
• Supports service center operations through issue triage, workflow assistance, new hire training, crisis management education, and expertise related to USPS programs and day-to-day clinical processes.
• Demonstrates advanced knowledge of mental health diagnoses, treatment modalities, EAP benefits, crisis response, and professional client interactions while effectively managing multiple systems and priorities in a fast-paced environment.
• Maintains compliance with organizational policies, regulatory standards, documentation requirements, screening and referral protocols, and actively collaborates with multidisciplinary teams through case presentations and staff participation.

Requirements

• A master’s and/or doctorate degree from an accredited college or university recognized by the corresponding professional association(s) in a clinical mental health field.
• A current state license or state certification to practice as a mental health practitioner (e.g., social worker, clinical psychologist, marriage and family counselor and professional counselor) in the state(s) where practice takes place.
• A minimum of 5 years of clinical experience after receiving the graduate degree.
• Demonstrated capability to complete accurate bio-psychosocial assessments, including substance abuse assessments.
• Specialized experience and/or training in phone counseling.
• The clinician will be knowledgeable about federal and state laws governing privacy, confidentiality, duty to warn and child and elder abuse reporting requirements.
• The clinician will be bound by the laws of confidentiality and will discuss no specific clinical information with the referring supervisor unless the client has signed an authorization to use and disclose form authorizing the disclosure of specific information.
• Excellent communication and interpersonal skills.
• Strong computer skills.
• Authority to practice at the independent level without requiring state-mandated clinical supervision.

Benefits

• Annual compensation between $68,000 - $78,000 PLUS an annual performance-based, discretionary incentive.
• Full Health Benefits – Medical, Dental, and Vision.
• 401(k) with competitive employer match.
• Company paid parental leave, wellbeing incentives, and life and disability insurance.
• Professional development opportunities and tuition reimbursement.
• Paid time off including paid time off for volunteering.
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

Qualifications

• A master’s and/or doctorate degree from an accredited college or university recognized by the corresponding professional association(s) in a clinical mental health field.
• A current state license or state certification to practice as a mental health practitioner (e.g., social worker, clinical psychologist, marriage and family counselor and professional counselor) in the state(s) where practice takes place.
• A minimum of 5 years of clinical experience after receiving the graduate degree.
• Demonstrated capability to complete accurate bio-psychosocial assessments, including substance abuse assessments.
• Specialized experience and/or training in phone counseling.
• The clinician will be knowledgeable about federal and state laws governing privacy, confidentiality, duty to warn and child and elder abuse reporting requirements.
• The clinician will be bound by the laws of confidentiality and will discuss no specific clinical information with the referring supervisor unless the client has signed an authorization to use and disclose form authorizing the disclosure of specific information.
• Excellent communication and interpersonal skills.
• Strong computer skills.
• Authority to practice at the independent level without requiring state-mandated clinical supervision.