Clinical Consultant - Footmaxx

About the role

We are seeking a Clinical Consultant to partner with our medical professionals, ensuring we are providing top-notch custom-made orthotics and exceptional customer service.

Responsibilities

• Assist clinicians with making the best, most effective product selections among our product line
• Ensure clinical efficacy through education
• Establish and develop effective partnerships with practitioners, ensuring the orthotics prescription will provide the best outcome for the patients on time
• Review incoming orders, including orthotic orders and gait analysis reports received electronically, foam/cast orders received by mail, manual orders received by fax, and telephone
• Design orthotic through Computer-Aided Design/Computer-Aided Manufacturing (CAD/CAM) software
• Cook up with the Production Department when replicating sample orthotics and ensure proper manufacturing of orthotics, ensuring orthotics meet the practitioner’s needs
• Monitor orders on hold, ensure approval of orders on time; make outgoing clarification calls, and take incoming consultation calls
• Provide input, edit, and revise prescription manual order forms to make them more user-friendly, and to determine any changes that will improve the ordering and reviewing process
• Research different products, orthotic types, laboratories, and materials
• Provide input for Marketing material and new products
• Provide input to the IT development group to improve the efficiency of internal and external software
• Promote new products and services to customers

Qualifications

• A high school diploma is required.
• An associate degree or bachelor’s degree in health care, kinesiology, or Sports Medicine is preferred.
• A certified Pedorthist is preferred; minimum 1 year related clinical experience is required.
• A strong background in biomechanics and anatomy is essential.
• Excellent communication and organizational skills are necessary.
• The ability to work well within a multidisciplinary team is crucial.
• A working knowledge of Microsoft Office and Windows is beneficial.

Benefits

• Employer covered health insurance for non-nicotine users & the ability to have 100% of the health insurance subsidized by the business through participation in our Workout for a Payout program (on-site gym & personal trainer)
• Ability to have two weeks of paid vacation for your first year on the job, plus 11 paid holidays
• Growth & cross-training opportunities, upward mobility, internal promotion, & career tracking
• Generous paid time off for sick time, vacation, & preventative care appointments
• Health, Vision, & Dental insurance with Health Savings Account option (eligible 60 days after hire)
• Short-term disability, Long-term disability, & Life insurance elections
• Employee discount on company products
• 401(k)