Clinical Concierge Medical Assistant (MA-C) - Urgent Care
Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the Pacific Northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most.
About the role
The Clinical Concierge Medical Assistant is an opportunity to expand your role in health care by performing clinical tasks and coordinating patient care within the MA-C license scope. You will work in high collaboration with your team to ensure the best possible health care outcomes and patient experiences, supporting the unit through excellent patient customer service and clinic management assistance.
Responsibilities
- Collaborate with physicians, clinical staff, front office staff, and clinic management to ensure comprehensive health care outcomes
- Perform a variety of functions within the clinic setting requiring specialized knowledge and integration of available standards, resources, and data
- Advocate for ethical and holistic care promoting the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds
- Create and provide a safe and supportive environment for patients
Requirements
- Washington State Medical Assistant-Certified (MA-C) or Washington State Medical Assistant Interim Certification (acceptable for up to one year from issue date or until MA-C is issued)
- Current BLS Certification (may be obtained through an in-house training program, depending on assignment)
- Minimum one (1) year experience in a physician’s office or other medical facility preferred (exceptions may be made for applicants currently in an externship or residency program with an active or pending WA DOH MA-R certification within 7 days of hire)
- Washington State MA-C license within 45 days of hire (if applicable)
For Idaho locations:
- Current CMA certification by AAMA, NHA, or NCCT
- WA state MA-C license, or WA state MA-R license required with endorsement by Indigo within the first 30 days of employment
- Current BLS Certification (may be obtained through an in-house training program, depending on assignment)
- Minimum one (1) year experience in a physician’s office or other medical facility preferred (exceptions may be made for applicants currently in an externship or residency program with an active or pending WA DOH MA-R certification within 7 days of hire)
Pay
The pay scale is $22.34 - $32.14 USD per hour. Pay is influenced by factors such as skill set, level of experience, and certification(s) and/or education. Additional earning potential includes:
- $2.50/hour Indigo Premium on top of base rate for all hours worked
- $1.75/hour X-Ray Certification Premium for employees who become trained and certified in X-Ray
- $1.25/hour Weekend Differential for staff who work weekend shifts
- Extra Shifts and Float incentives when applicable
- Monthly Indigo Incentive Program, with a payout rate of up to $300/month
Schedule
- FTE: 0.9
- Shift: Day
- Schedule: 8am–8pm (3 x 12-hour shifts)
Benefits
- Comprehensive medical, dental, and vision coverage plans with generous employer-paid contribution
- Life insurance and short- and long-term disability
- Retirement savings plans
- Career growth opportunities including leadership pathways, mentor/preceptor programs, and tuition reimbursement (100% of tuition and fees or up to $5,250 for full-time employees/$2,500 for part-time employees per year)
- Generous paid time off, including time off for extended illness and a wellness program supporting work/life balance, including dedicated mental health coaching and services
Benefits eligibility may depend on role and location; some exceptions may apply.