Clinical Concierge Medical Assistant (MA-C) - Urgent Care

About the role

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the Pacific Northwest with over 40 clinics across Washington and Idaho and virtual care services. The Clinical Concierge Medical Assistant position is a float role supporting North Region urgent care clinics (Redmond, Bellevue, Issaquah, Sammamish, Bothell, Kirkland, Mill Creek, Shoreline, Lake Stevens, and Marysville). This role expands clinical responsibilities and coordinates patient care within the MA‑C license scope while delivering excellent patient service and clinic management assistance.

Responsibilities

• Collaborate with physicians, clinical staff, front office staff, and clinic management to ensure comprehensive health‑care outcomes.
• Perform a variety of clinic functions that require specialized knowledge and integration of standards, resources, and data.
• Advocate for ethical and holistic care, promoting autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
• Create and maintain a safe and supportive environment for patients.

Requirements

• Washington State Medical Assistant‑Certified (MA‑C) or interim certification (valid for up to one year) / Washington State MA‑R certification within 7 days of hire.
• Current BLS certification (or obtainable through in‑house training).
• Minimum one (1) year experience in a physician’s office or other medical facility (exceptions for active externship or residency programs).
• Washington State MA‑C license required within 45 days of hire.
• Idaho State: Current CMA certification by AAMA, NHA, or NCCT; WA MA‑C or MA‑R license endorsed by Indigo within the first 30 days of employment.
• Current BLS certification (or obtainable through in‑house training).
• Minimum one (1) year experience in a physician’s office or other medical facility (exceptions for active externship or residency programs).

Benefits

• Medical, dental, and vision coverage plans with generous employer‑paid contributions.
• Life insurance, short‑ and long‑term disability.
• Retirement savings plans.
• Paid time off, including extended‑illness leave and wellness programs.
• Mental‑health coaching and services.
• Career‑growth opportunities: leadership pathways, mentor/preceptor roles, tuition reimbursement (100 % of tuition up to $5,250 for full‑time, $2,500 for part‑time).
• Flexible schedule to support work‑life balance.

Pay

Base hourly rate range: $24.83 – $35.71 USD (subject to experience, certifications, and education). Additional earning potentials include:

• $2.50/hour Indigo Premium on all hours worked.
• $1.75/hour X‑Ray Certification Premium for employees who become trained and certified in X‑Ray.
• $1.25/hour Weekend Differential for weekend shifts.
• Extra shift and float incentives when applicable.
• Monthly Indigo Incentive Program with payouts up to $300 per month.

Schedule

FTE: 0.9 | Shift: Day | Schedule: 8 am – 8 pm (three 12‑hour shifts). This is a float position covering the North Region clinics.