Clinical Concierge Medical Assistant (MA-C) - Urgent Care

About the role

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the Pacific Northwest with over 40 clinics across Washington and Idaho and virtual care services. The Clinical Concierge Medical Assistant is a FLOAT position for the Inland Northwest Region (Greater Spokane, Millwood, Liberty Lake, Coeur d’Alene, Yakima, Hayden).

Position Summary

The Clinical Concierge Medical Assistant expands the role in health care by performing clinical tasks and coordinating patient care within the MA‑C license scope. Working in high collaboration with the team, the assistant ensures optimal health outcomes and patient experiences, providing excellent customer service and clinic management assistance.

Responsibilities

• Collaborate with physicians, clinical staff, front office staff and clinic management to ensure comprehensive health care outcomes.
• Perform a variety of clinic functions requiring specialized knowledge, integration of standards, resources, and data.
• Advocate for ethical and holistic care, promoting autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
• Create and provide a safe and supportive environment for patients.

Requirements

Washington State:

• Washington State Medical Assistant‑Certified (MA‑C) or Interim Certification (acceptable for up to one year until MA‑C is issued).
• Current BLS Certification or ability to obtain through in‑house training.
• Minimum one (1) year experience in a physician’s office or other medical facility (preferred).
• Exceptions may be made for applicants in an externship or residency program with an active or pending WA DOH MA‑R certification within 7 days of hire.
• MA‑C license required within 45 days of hire.

Idaho State:

• Current CMA certification by AAMA, NHA, or NCCT.
• WA state MA‑C or MA‑R license endorsed by Indigo within the first 30 days of employment.
• Current BLS Certification or ability to obtain through in‑house training.
• Minimum one (1) year experience in a physician’s office or other medical facility (preferred).
• Exceptions may be made for applicants in an externship or residency program with an active or pending WA DOH MA‑R certification within 7 days of hire.

Benefits

• Medical, dental, and vision coverage plans with generous employer‑paid contributions.
• Life insurance, short‑ and long‑term disability.
• Retirement savings plans.
• Career growth opportunities: leadership pathways, mentor/preceptor roles, tuition reimbursement (100% of tuition and fees or up to $5,250 for full‑time, $2,500 for part‑time per year).
• Generous paid time off, including extended illness leave and wellness program with mental health coaching.
• Flexible schedule and team‑based care model.
• Modern, technology‑enabled clinic environment.
• Unique earning potential: $2.50/hour Indigo Premium, $1.75/hour X‑Ray Certification Premium (for certified staff), $1.25/hour weekend differential, extra shift and float incentives, monthly Indigo Incentive Program up to $300/month.

Pay

The competitive hourly range is $22.34 – $32.14 USD, influenced by skill set, experience, certifications, and education. Additional volume incentives, customer experience bonuses, sign‑on bonuses, and tuition assistance may apply.

Schedule

Full‑time equivalent (FTE) 0, Day shift, Per Diem schedule. Weekend differentials and extra shift incentives are available.