Clinical Communications Advocate

Job Duties and Responsibilities

• Answer inbound calls for all clinic locations, as well as promptly responding to email inquiries
• Advises patients of available services
• Schedule patient visits to appropriate clinic locations and communicating pertinent information regarding their appointment and preparation
• Ensures all customer inquiries, whether by phone or email, is documented and transmitted in a concise and timely manner, when applicable
• Ensures customer satisfaction is obtained by answering questions, resolving issues, and using proper phone etiquette
• Responsible for the security and confidentiality of medical records by following HIPAA protocol
• Other duties as assigned

Desired Qualifications

• A minimum of two years of LVN or RN experience in an Urgent Care or Emergency setting
• The ability to handle large call volume
• Knowledge of personal computers and various software programs (Microsoft Office, Centricity)
• Clear verbal communication skills
• Outstanding customer service skills

Purpose: The primary purpose of the Clinical Communications Advocate, LVN/RN position is to provide and coordinate a variety of tasks associated with patient and customer service. The LVN/RN is expected to use clinical knowledge, within the scope of practice, to answer clinical questions and alleviate calls transferred to providers. The Clinical Communications Advocate, LVN/RN will be handling all inbound calls during the hours of 8:30am to 9pm.