Clinical Communications Analyst

General Summary

The Clinical Communications Analyst will lead the support and documentation of clinical and operational workflows, integrations, and call schedules for clinical communications. They will formulate and define scope in conjunction with operational leaders for clinical communication workflows and integrations. They will identify and lead efforts to solve and improve complex workflows, call schedules, and usability. They will establish and maintain a user experience library in support of clinical communication features and functions. They will utilize full technical knowledge of the clinical and operational environment to support system and local level processes and procedures. They will provide expertise and guidance for clinical communication tool users in communication best practices. They will work with IT teams to implement and optimize communication tools and technologies including secure messaging, critical care team scheduling, and data integration solutions. They will diagnose and resolve platform-related and user experience issues as they arise. They will communicate critical issues and risks directly with operational partners as well as technical teams and other entities to ensure the user experience is fully supported across multiple work streams. They will be a self-motivated professional who independently collaborates with technical teams, operational stakeholders, and end-users to gather requirements, lead discovery sessions, and support the effective use and documentation of platform features that define and enhance the user experience.

Education/Experience Required

• Bachelor's degree, Minimum five (5) years combined Clinical, Information Systems, and/or Clinical Operations experience.
• Knowledge of EMRs (Epic preferred) and clinical specialty solutions.
• PREFERRED: Licensed nurse preferred. Ability to identify and advocate for system level initiatives in the clinical communication space. Comprehensive knowledge of clinical processes and workflows.
• Experience with clinical care team schedules.
• Excellent interpersonal/listening skills to interact effectively with individuals of all backgrounds, experience, and educational levels.
• Excellent written/oral communication skills.
• Demonstrates ability to communicate effectively with staff, physicians, and other allied health professionals. A successful individual should be a mature leader with a professional demeanor, excellent character, integrity, and commitment.
• Demonstrates ability to function effectively under stress. Analytic and effective problem-solving experience.

Certifications/Licenses Required

• Registered Nurse License, if applicable.
• Health Information Management or Nursing Informatics certification.
• Project Management Institute (PMP, LEAN, Business Analysis, etc.).

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.

Benefits

• The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial, and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan, and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Henry Ford Health is committed to the hiring, advancement, and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.