Patient Communications Representative

The Patient Communications Representative role is offered by a partner company managing all applications and next steps. This position supports patients through sensitive financial conversations and improves healthcare payment experiences. Key responsibilities include:

• Managing patient account interactions
• Resolving billing-related questions
• Supporting account resolution while maintaining compliance with healthcare, privacy, and collection regulations
• Communicating with patients regarding outstanding medical accounts, repayment options, and available resolution pathways
• Contacting patients through various communication channels to obtain payments or establish appropriate payment arrangements
• Reviewing and updating patient demographic and financial information accurately during account interactions
• Negotiating payment arrangements while following established guidelines and client requirements
• Performing account research, documenting findings, and routing accounts through appropriate workflows
• Maintaining accurate records of all patient contacts, account activity, and resolutions in accordance with company and regulatory standards
• Ensuring all interactions comply with applicable healthcare privacy, consumer protection, and collection regulations, including HIPAA and FDCPA requirements
• Meting performance objectives related to productivity, quality, account resolutions, and customer experience
• Participating in training sessions and continuously developing knowledge of policies, procedures, and industry requirements

Requirements

• A customer-focused professional with strong communication skills, attention to detail, and the ability to handle confidential financial and healthcare information
• Experience in customer service, healthcare administration, medical billing, collections, or a related field preferred
• Strong verbal and written communication skills, with the ability to explain detailed account information clearly and professionally
• Empathy, organization, and the ability to manage multiple priorities in a remote work environment
• Ability to work effectively with technology systems, including customer management platforms and telephone systems
• Comfortable working independently while meeting productivity and quality expectations in a remote environment
• Ability to maintain confidentiality and follow healthcare privacy regulations and compliance policies
• Willingness to participate in ongoing training and adapt to changing procedures and requirements
• Ability to work the required schedule, including one late shift per week from 10:30 AM to 7:00 PM CST

Benefits

• Full-time employment with consistent weekday scheduling
• Professional development opportunities and ongoing training programs
• Opportunity to contribute to improved healthcare financial experiences for patients
• Benefits package including healthcare-related coverage and employee support programs (based on eligibility)
• Resources and training designed to help employees succeed in their role
• Stable work environment with opportunities for long-term career growth