Clinical Center Associate Trainee/Clinical Center Associate I (Information Desk) Part-Time/Second Shift

Join our team as a Clinical Center Associate I or Clinical Center Associate Trainee for our Information Desk and help create a welcoming, organized, and efficient environment for patients, visitors, and staff.

About the Role

In this role, you’ll be the first friendly face patients see—answering calls, greeting visitors, and providing helpful information. You’ll keep us running smoothly by recording and transcribing physician orders, coordinating schedules, assisting with co-pay collection, and supporting daily team activities.

Responsibilities

• Answering calls and greeting visitors
• Recording and transcribing physician orders
• Cooking schedules and managing appointments
• Assisting with co-pay collection
• Supporting daily team activities
• Collaborating with providers and staff

Requirements

• Education and Experience:
• Medical Office Assistant Associate’s degree; or Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology;
• High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology;
• High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology;
• High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

Qualifications

• Detail-oriented
• People-focused
• Ready to make a difference in the patient experience

Skills

• Medical Terminology
• Customer Service
• Administrative Support
• Teamwork

Benefits

Both positions include a comprehensive benefits package.

Pay

• Starting hourly rate for the Clinical Center Associate Trainee position is $19.55.
• Starting hourly rate for the Clinical Center Associate I position is $21.81.

Schedule

• Part time
• Second Shift