Clinical Case Manager

About the role

The Student Wellness Center provides caring, quality, integrated, student-centered health, counseling, and wellness promotion services to SJSU students in support of their ability to perform optimally, physically, and mentally. Services provided by the Student Wellness Center include, but are not limited to, primary medical care, counseling and psychological services, health promotion/prevention, sexual health education and support (including the provision of medication abortion services), and other coordinated care services (including gender-affirming care).

Responsibilities

• Manage Care for SWC Services: Connect with students to ensure continuity of care when utilizing multiple SWC services. Assess and triage students referred to CAPS from other SJSU departments to educate on availability of services and appropriateness of services. Follow-up with students about referrals made to confirm completed appointments and next steps.
• Educate students on availability of other SJSU, community, or private resources when SWC internal resources are not available or appropriate to meet care needs.
• Coordinate External Referrals and Partnerships: Coordinate return appointments with SWC providers as appropriate after referrals were completed outside of SWC. Follow-up on any initiation of hospitalization and provide any coordination for emergency response as appropriate. Partner with SJSU services to stay updated on appropriate external referral and resource lists. Partner with external agencies to develop MOUs when applicable to support smoother referrals in/out of care.
• Support SWC Providers: Assess appropriateness of any external referrals based on a student’s insurance (as applicable) and the provider’s recommendations for further care. Collaborate with providers on determining appropriateness of other SJSU, community, or private resources. Assist CAPS clinical staff in arranging dispositions for students following assessment, crisis, initial consultation, and as clients are completing treatment at CAPS. Conduct aftercare planning following hospitalization/emergency situations.
• Service/Committee Work: In keeping with the mission of an urban university, the necessity to relate to the regional area which the university serves, and consistent with the social justice emphasis of Counseling and Psychological Services, CAPS faculty members are expected to serve on Department, Division, and University committees. Further, to support the educational mission of the university, the Clinical Case Manager may supervise social work interns, as appropriate and applicable to SWC Case Management needs.

Qualifications

• Masters in Social Work, Marriage and Family Therapy, or equivalent from an accredited university; OR Doctorate in counseling or clinical psychology from a regionally accredited university;
• Licensed in the State of California to practice as a mental health counselor (can include LCSW, LPCC, LMFT, or Licensed Psychologist);
• At least 2 years of clinical therapy and/or case management experience;
• Experience in clinical assessment, crisis interventions, diagnosis, and treatment planning within a brief therapy model;
• Effectiveness in clinical work with diverse populations.

Preferred Qualifications

• Experience in the delivery of clinical case management services and/or counseling programs in a college or university setting;
• Experience building relationships with campus and/or community partners to build referral networks;
• Experience working with a multi-disciplinary team within an integrated system.