Clinical Care Transition Specialist / RN - St. Louis

About the role

Option Care Health, Inc. is the nation’s largest independent home and alternate site infusion services provider, with over 8,000 team members including 5,000 clinicians serving patients in all 50 states. The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to sell Option Care products and services to discharging patients, educates patients, families, and facility staff, ensures proper placement in home health care, collaborates with internal and external partners, and builds relationships with referral sources to achieve sales goals.

Responsibilities

• Proactively maintains and grows relationships with referral sources to increase sales and patient starts.
• Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
• Interacts with area service providers daily to sell Option Care services that could assist in the care for discharging patients.
• Conducts assessment of patients selected by the hospital to ensure patient is a viable candidate for alternative site care.
• Uses sales techniques to educate patients, their families and the facility staff about the services and products provided by Option Care.
• Provides hands‑on, in‑person education to patients and their caregivers with the goal of timely discharge and therapy independence.
• Effectively communicates with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan.
• Responsible for collecting, reviewing and completing pre‑admission information and securing related sign‑off.
• Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan.
• Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care.
• Partners with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources.
• Reviews the patient’s medical record to obtain pertinent medical history and primary/secondary insurance payer information and communicates this to patient registration department.
• Proactively initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS.
• Participates in any data collection required for therapy start and patient tracking process, which may include facilitating the transfer of orders via phone, fax, and e‑prescribing.
• Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding confidentiality.
• Provides oversight and input to providers regarding patient assessment, treatment process, and transition to home care.
• Serves as a point of contact, coordination, and communication with other providers.
• Makes arrangements for any special medical supplies or appliances to be available.

Qualifications

• Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
• At least 2 years of experience in the healthcare industry.
• Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
• Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (e.g., ACHC, URAC).
• Experience providing customer service to internal and external customers, including meeting quality standards and evaluating customer satisfaction.
• Basic PC skills: competent use of internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
• Experience identifying operational issues and recommending and implementing strategies to resolve and improve processes.
• Access to a reliable means of transportation to travel to care facilities, home visits, and multiple hospitals; if using a personal vehicle, a valid driver’s license and proof of insurance required.
• Able to plan, organize,