Clinical Care Transition Specialist / RN - Seattle

About the role

The Clinical Care Transition Specialist / RN is a sales professional responsible for selling Option Care Health’s products and services to discharging patients. They educate patients, their families, and facility staff about the services and products provided by Option Care Health.

Responsibilities

• Proactively maintains and grows relationships with referral sources to increase sales and patient starts.
• Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
• Interacts with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients.
• Conducts assessments of patients selected by the hospital to ensure they are viable candidates for alternative site care.
• Uses sales techniques to educate patients, their families, and facility staff about the services and products provided by Option Care Health.
• Provides hands-on, in-person education to patients and their caregivers with the goal of timely discharge and therapy independence.
• Communicates with agency staff, medical teams, patients, and family throughout the discharge process to implement an effective treatment plan.
• Collects, reviews, and completes pre-admission information and secures related signoffs.
• Partners with Account Manager and Regional Sales Director to create and execute area business and growth plans.
• Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care.
• Promotes educational and promotional programs to patient/caregiver and referral sources.
• Reviews the patient’s medical record to obtain pertinent medical history and primary/secondary insurance payor information and communicates this to the patient registration department.
• Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
• Provides oversight and input to providers regarding the patient and proper assessment and treatment process and transition to home care.
• Serves as a point of contact, coordination, and communication with other providers.
• Makes arrangements for any special medical supplies or appliances to be available.

Qualifications

• Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry.
• Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
• Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. ACHC, URAC standards).
• Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
• Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
• Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
• Able to plan, organize, and make presentations.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs