Clinical Care Transition Specialist / RN - Concord/ Walnut Creek

About the role

The Clinical Care Transition Specialist / RN is responsible for selling Option Care Health services to discharging patients, educating them and their families, and ensuring proper placement in the Home Health Care setting.

Responsibilities

• Proactively maintain and grow relationships with referral sources to increase sales and patient starts.
• Serve as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
• Conduct assessments of patients selected by the hospital to ensure they are viable candidates for alternative site care.
• Use sales techniques to educate patients, their families, and facility staff about Option Care services and products.
• Provide hands-on, in-person education to patients and caregivers to facilitate timely discharge and therapy independence.
• Communicate with agency staff, medical teams, patients, and family throughout the discharge process to implement an effective treatment plan.
• Collect, review, and complete pre-admission information and secure related signoffs.
• Partner with Account Manager and Regional Sales Director to create and execute area business and growth plans.
• Communicate with Account Manager frequently to discuss opportunities, assess progress, and provide feedback related to promoting Option Care services.
• Deliver educational and promotional programs to patient/caregiver and referral sources.
• Review patient’s medical records to obtain pertinent medical history and insurance information and communicate this to the patient registration department.
• Initiate care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or alternate site care.
• Maintain confidentiality of patient and proprietary information and observe legal guidelines for safeguarding confidentiality.
• Oversee and provide input to providers regarding patient assessment and treatment process and transition to home care.
• Coordinate with other providers to make necessary arrangements for special medical supplies or appliances.

Qualifications

• Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice with at least 2 years of experience in the healthcare industry.
• Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
• Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. ACHC, URAC standards).
• Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluating customer satisfaction.
• Basic PC skills: Competent use of internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
• Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
• Able to plan, organize, and make presentations.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs