Clinical Care Transition Specialist / Registered Nurse - New York City

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, we are re-imagining the infusion care experience for patients, customers and team members.

About the role

The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to sell Option Care products and services to discharging patients. They are responsible for educating patients, their families, and facility staff about how services and products will be facilitated at an alternative site. Specialists ensure proper placement of patients within the Home Health Care setting by assessing patients, gathering preadmission information, and collaborating with internal (intake) and external (case managers, discharge planners) partners to ensure quality of service and implementation of an effective treatment plan. They proactively build strong relationships with referral sources and partner with Account Managers to grow referral rates and achieve sales goals.

Responsibilities

• Proactively maintain and grow relationships with referral sources to increase sales and patient starts.
• Serve as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
• Interact with area service providers daily to sell Option Care services that could assist in the care for discharging patients.
• Conduct assessments of patients selected by the hospital to ensure they are viable candidates for alternative site care.
• Use sales techniques to educate patients, their families, and facility staff about services and products provided by Option Care.
• Provide hands-on, in-person education to patients and caregivers with the goal of timely discharge and therapy independence.
• Effectively communicate with agency staff, medical team, patients, and family throughout the discharge process to implement an effective treatment plan.
• Collect, review, and complete pre-admission information and secure related sign-off.
• Partner with Account Manager and Regional Sales Director to create and execute area business and growth plans.
• Communicate frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting Option Care services.
• Partner with Account Manager and marketing staff to deliver educational and promotional programs to patients, caregivers, and referral sources.
• Review patients’ medical records to obtain pertinent medical history and primary/secondary insurance payor information, then communicate this to the patient registration department.
• Proactively initiate care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or alternate treatment sites (ATS).
• Participate in data collection required for therapy start and patient tracking, including facilitating the transfer of orders via phone, fax, and e-prescribing.
• Maintain confidentiality of patient and proprietary information while observing legal guidelines for safeguarding this information.
• Provide oversight and input to providers regarding patient assessment, treatment process, and transition to home care.
• Serve as a point of contact, coordination, and communication with other providers.
• Make arrangements for any special medical supplies or appliances to be available.

Requirements

• Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
• At least 2 years of experience in the healthcare industry.
• Experience establishing and maintaining relationships with individuals at all levels of the organization, business community, and vendors.
• Experience applying knowledge of standard practices for all services offered, as well as current relevant and applicable standards (e.g., ACHC, URAC standards).
• Experience providing customer service to internal and external customers, including meeting quality standards and evaluating customer satisfaction.
• Basic PC skills: competently use internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
• Experience identifying operational issues and recommending and implementing strategies to resolve and improve processes.
• Access to a reliable means of transportation to travel to care facilities, home visits, and multiple hospitals. If using a personal vehicle, a valid driver’s license and proof of insurance are required.
• Able to plan, organize, and deliver presentations.

Preferred Qualifications

• Hands-on home or alternate site infusion or discharge planning experience.
• Experience growing service provider partnerships.

Pay

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay range is $92,904.50–$154,840.81.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs