Clinical Care Navigator, Cardiology

About the role

As a Senior Clinical Care Navigator in the Cardiology Service Line at Carrum Health, you will own complex care coordination and navigation scenarios, ensuring patients move seamlessly through every stage of their journey. You will manage a dedicated caseload of cardiology patients, identify new candidates, facilitate referrals, and participate in the creation and evaluation of educational materials and clinical care paths.

Responsibilities

• Manage a dedicated caseload of cardiology patients; identify new candidates and facilitate all necessary referrals for testing and procedural appointments.
• Participate in the creation and evaluation of educational materials and clinical care paths to ensure adherence to medical plans and behavioral modifications.
• Work closely with management on daily operations, including short- and long-range planning to improve service delivery and patient satisfaction.
• Serve as a subject matter expert and resource for the care team, providing focused education on cardiac diagnosis management and quality of life matters.
• Own the end-to-end success of your service line by ensuring patients experience clear, coordinated, and timely care throughout their journey.
• Manage our most complex care coordination and navigation scenarios, ensuring patients move seamlessly through every stage of their journey.
• Coach, mentor, and support junior team members by reinforcing best practices and explaining the “why” behind workflows and decisions.
• Identify operational gaps and opportunities for improvement, contributing insights that enhance the overall patient experience.
• Act as a Change Champion, providing stability and leadership as processes, tools, and organizational needs evolve.
• Collaborate cross-functionally to support workflow improvements and ensure alignment with patient experience goals.
• Serve as a trusted connector between clinical experts within our Centers of Excellence and clinical operations teams, ensuring workflows reflect both clinical intent and real-world execution.

Requirements

• Degree: Bachelor of Science in Nursing (BSN) from an accredited School of Nursing is required.
• Advanced Learning: Master’s degree in Nursing (MSN) or Healthcare Administration is a plus but not required.
• Progressive Experience: Minimum of 8+ years of progressive clinical experience in Cardiology, is preferred.
• Leadership Stature: Demonstrated ability to lead interdisciplinary teams and manage specialty clinics with minimal supervision.
• Clinical Competence: High level of proficiency in Evidence-Based Practice (EBP) and relationship-based care models.
• Current and unrestricted Registered Nurse licensure.
• Nice to have: Spanish Speaking preferred
• Nice to have: Board certification in Cardiac-Vascular Nursing (RN-BC) or as a Care Coordination and Transition Management (CCCTM) professional is highly recommended.

Qualifications

• Progressive Experience: Minimum of 5+ years of progressive clinical experience in Cardiology, is preferred.
• Leadership Stature: Demonstrated ability to lead interdisciplinary teams and manage specialty clinics with minimal supervision.
• Clinical Competence: High level of proficiency in Evidence-Based Practice (EBP) and relationship-based care models.
• Current and unrestricted Registered Nurse licensure.
• Nice to have: Spanish Speaking preferred
• Nice to have: Board certification in Cardiac-Vascular Nursing (RN-BC) or as a Care Coordination and Transition Management (CCCTM) professional is highly recommended.

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

Pay

TBD

Schedule

Remote