Clinical Care Navigator

Role Purpose

The Clinical Management Specialist, Health Services is a Corning Health Services team member supporting employees and, as applicable, their family members by guiding them through their healthcare journey with compassionate, high-touch support and strong clinical judgment.

Key Responsibilities

• Compassionately assess employee (and family member, as applicable) needs and identify opportunities for support across the healthcare journey.
• Facilitate high-demand and high-quality care for individuals with specialized medical, physical, or behavioral health needs.
• Educate employees on available benefits, programs, and services, and the means to access them within critically limited time periods.
• Represent Health Services with strong executive presence at senior-level meetings and cross-functional interactions, communicating clearly and driving alignment on next steps.
• Possess and demonstrate independent problem solving, providing the highest level of employee engagement and customer service.
• Translate complex medical information into clear, supportive conversations that assist individuals in understanding complex healthcare diagnoses, care options, and next steps.
• Partner with senior executives at the local, regional, and international healthcare system levels to advocate for employees and family members.
• Expertly maintain and enhance relationships with global vendor partners and centers of excellence to support world-class healthcare access and outcomes.
• Independently support the Manager of Global Special Services in advancing priorities, tracking progress, and driving follow-through on key initiatives with minimal oversight.
• Maintain confidentiality and comply with HIPAA privacy standards and all applicable policies and requirements.

Experiences/Education - Required

• Bachelor’s degree in a clinical field or graduate degree in a related clinical field (e.g., RN, NP, PA, MD/DO)
• 5+ years of clinical experience in a licensed patient-care role
• Current, active, and unrestricted clinical license in good standing (RN, PA, NP, MD/DO) or ability to obtain in NC or NY
• Demonstrated strong proficiency in verbal, written, and interpersonal communication skills
• Independent contributor, highly organized, and able to manage multiple priorities with flawless follow-through
• Demonstrated exceptional customer service and time management skills
• Proficiency with EMR and standard computer applications, including Microsoft Excel, Word, PowerPoint, Outlook, and Teams

Experiences/Education - Desired

• 2 years of executive health or similar level of support interacting with C-suite or senior leadership team preferred.

Pay

The range for this position is $81,714.00 - $112,358.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.