Senior Clinical Care Navigator, Cardiology

Key Responsibilities

• Manage a dedicated caseload of cardiology patients; identify new candidates and facilitate all necessary referrals for testing and procedural appointments.
• Participate in the creation and evaluation of educational materials and clinical care paths to ensure adherence to medical plans and behavioral modifications.
• Work closely with management on daily operations, including short- and long-range planning to improve service delivery and patient satisfaction.
• Serve as a subject matter expert and resource for the care team, providing focused education on cardiac diagnosis management and quality of life matters.
• Own the end-to-end success of your service line by ensuring patients experience clear, coordinated, and timely care throughout their journey.
• Manage our most complex care coordination and navigation scenarios, ensuring patients move seamlessly through every stage of their journey.
• Coach, mentor, and support junior team members by reinforcing best practices and explaining the “why” behind workflows and decisions.
• Identify operational gaps and opportunities for improvement, contributing insights that enhance the overall patient experience.
• Act as a Change Champion, providing stability and leadership as processes, tools, and organizational needs evolve.
• Collaborate cross-functionally to support workflow improvements and ensure alignment with patient experience goals.
• Serve as a trusted connector between clinical experts within our Centers of Excellence and clinical operations teams, ensuring workflows reflect both clinical intent and real-world execution.

Qualifications and Requirements

• Degree: Bachelor of Science in Nursing (BSN) from an accredited School of Nursing is required.
• Advanced Learning: Master’s degree in Nursing (MSN) or Healthcare Administration is a plus but not required.
• Progressive Experience: Minimum of 8+ years of progressive clinical experience in Cardiology, is preferred.
• Leadership Stature: Demonstrated ability to lead interdisciplinary teams and manage specialty clinics with minimal supervision.
• Clinical Competence: High level of proficiency in Evidence-Based Practice (EBP) and relationship-based care models.
• Current and unrestricted Registered Nurse licensure.
• Nice to have: Spanish Speaking preferred
• Nice to have: Board certification in Cardiac-Vascular Nursing (RN-BC) or as a Care Coordination and Transition Management (CCCTM) professional is highly recommended.

Other benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan