Clinical Care Manager

Under the direction of the Deputy Director and clinical direction by the Medical Director, manage all aspects of the day-to-day operation of the clinical team in primary care, specialty care, and laboratory. This includes clinical and administrative supervision, patient scheduling, and monitoring patient flow in support of Ryan Health’s mission and goals.

Responsibilities

• Recruit, hire, train, and supervise (clinically and administratively) all clinical support staff for Ryan Health.
• Oversee all daily operations within the departments and report any unusual occurrences and problems to Ryan Health Administration.
• Monitor patient flow and nursing/practitioner workload to ensure productivity of staff, quality of care, and patient satisfaction.
• Screen patients requesting to be seen on a walk-in basis to determine which must be seen by a practitioner that same day.
• Develop, implement, and monitor support staff schedules to facilitate the smooth functioning of the clinical team and Laboratory Unit.
• Respond to patients’ family complaints and inquiries, direct patients to the appropriate practitioner, department, or referral source.
• Coordinate all activities of the Prenatal Program.
• Ensure that electronic medical information (charts, referral forms, prescriptions, lab slips, etc.) is kept in a complete, safe, organized, and confidential manner.
• Provide clinical in-service training on an ongoing basis to Medical Assistants, Licensed Practical Nurses, and Registered Nurses.
• Assist the Clinical Management in implementing, monitoring, and evaluating grant objectives and developing clinical procedures for assigned staff.
• Serve as a liaison with other community agencies, health care providers, social services agencies, schools, etc.
• Forecast, administer, and document immunizations.
• Attend and participate in Center meetings as requested, including but not limited to Quality Improvement Meetings, Peer Review Meetings, Practitioners Meetings, and Supervisors Meetings. Chair the monthly nursing meetings.
• Practice accepted infection control measures in accordance with the OSHA Bloodborne Pathogens standards and Center policies and procedures.
• Immediately report any problems or unusual occurrences to supervisor.
• Work collaboratively with other Clinical Care Managers within the Network and provide coverage in these areas as needed.
• Perform other duties and/or projects as assigned.

Requirements

• Two (2) years of experience in an ambulatory setting (i.e., emergency room, clinic, or health center).
• Pediatric experience.
• Supervisory experience.
• Proficiency in Electronic Health Record Systems.
• Computer literacy in a Microsoft environment: MS Outlook, Word, and Excel.
• Strong organizational skills.
• Ability to direct activities in a busy clinical environment.

Qualifications

• Bachelor of Science Degree in Nursing (BSN) from an accredited institution.
• Current New York State Registered Nurse (RN) License.

Preferred Qualifications

• Bilingual English/Spanish.

Skills

• Customer Service: Displays professional, courteous, and respectful attitude in dealing with patients. Commits to exceeding expectations of the patient. Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served.
• Cooperation/Teamwork: Works well with others. Contributes input to improve outcomes. Asks others for opinions and feedback; provides feedback in a tactful, respectful way.

Working Conditions

Physical Demands: While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to move about the office, use hands and fingers to feel, handle, or operate office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment: The work is performed in an ambulatory primary care setting. The noise level in the work environment may vary. Field visits and outreach are also performed at homes, hospitals, or other service agencies and community venues.

Six (6) months introductory period.