Clinical Care Coordinator (TMS)

About the role

NeuroStim TMS is seeking a highly organized, compassionate, and proactive Clinical Care Coordinator for TMS Services to support the daily operations of our North Seattle clinic. As a key leader in your clinic, this role combines patient coordination, clinic operations, and hands-on support in a collaborative outpatient mental health setting.

Responsibilities

• Clinic Operations & Performance Management: Own daily clinic operations, patient flow, and schedule optimization to support clinic growth and performance goals.
• Patient Progression & Experience: Serve as primary operational point of contact for patients across the treatment lifecycle, coordinating with Admissions and Insurance on onboarding, authorization, and treatment initiation.
• Team Leadership & Staff Oversight: Provide day-to-day leadership and operational oversight of clinic staff to drive workflow efficiency, accountability, and patient experience.
• Provider, Team & Financial Coordination: Maintain ongoing provider communication on patient progress via email, weekly check-ins, and monthly team meetings; identify opportunities to improve documentation and provider communication to support timely TMS authorization approvals.
• Limited Clinical Support & Insurance Authorization: Provide limited, appropriately trained support to clinical staff and technician coverage as needed for operational continuity; direct patient care is secondary to operational/administrative duties.

Requirements

• Bachelor’s degree; psychology or a related field strongly preferred.
• Minimum of 2 years of experience in a leadership, supervisory, or team lead role.
• Prior experience in a healthcare, behavioral health, or medical office setting is highly valued.
• Excellent communication and organizational skills.
• Ability to stay calm and focused in a dynamic, patient-facing environment.
• Tech-savvy and confident using electronic health systems and payment platforms.
• A commitment to delivering compassionate, high-quality care.

Benefits

• Competitive Hourly Rate: $27-30/hr; paid bi-weekly
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

Pay

Competitive hourly rate: $27-30/hr, paid bi-weekly.

Schedule

Monday-Friday 8:00 AM-5:00 PM.