Clinical Care Coordinator, Primary Care, Full Time, First Shift

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

Responsibilities

• Maintain Departmental Standards: Establish, maintain, and audit patient satisfaction information and data to improve patient satisfaction initiatives
• Investigate patient satisfaction discrepancies and make recommendations to resolve and ensure future discrepancy is not repeated
• Audit and analyze departmental processes and systems to ensure accuracy and all tasks are being carried out appropriately
• Act as Subject Matter Expert for department within scope of practice
• Maintain department goals and or tasks to keep them on schedule and help implement them
• Update departmental policies and procedures, maintain records, and distribute to staff
• Training And Development: Assist in development and training of staff as outlined by leadership
• Monitor training completion and licensure renewals and work with leadership on any necessary training remediation
• Administrative Support: Maintain personnel file system
• Maintain calendars, schedule meetings, send notifications to staff
• Order supplies within budget and process invoices and check requests
• Document Control: Assist with copying, faxing, and mailings
• Create reports to review and maintain enterprise standards
• Draft various documents and maintain departmental manuals/rosters/lists
• Registration Processing & Front Desk Management: Assist with registration, pre-registration, greeting patients, and sign in of patients
• Clinical Coordination: Assist with referral and work ques
• Assist with pre-visit planning and preparation
• Help with scheduling and medical record management

Qualifications

Minimum Required: High School Diploma/GED. Preferred: Bachelor's Degree.

Minimum Required: 3 - 5 Years equivalent experience. Preferred: 6 - 10 Years equivalent experience.

Preferred: MA/CMA, LPN License and clinical experience