RN Care Coordinator, Internal Medicine, Full Time, First Shift

Patient Population

• Engages in population appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
• Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.

Responsibilities

• PATIENT POPULATION:
• Engages in population appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
• Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.
• Patient Assessment & Interventions:
• Acts as an expert clinician and role model in providing quality patient care to patients and their families within his/her specialty area.
• Utilizes the nursing process for direct patient care and assists the staff with assessment, planning, implementation, and evaluation of patient care needs.
• Conduct thorough assessments of patients’ health status during clinic visits.
• Reassess and evaluate patient as needed throughout their visit.
• Document nursing history and assessment for assigned patients, initiating referrals based on patient needs.
• Collections basic level and advanced patient data.
• Maintain awareness of comfort and safety needs of patients during their ambulatory appointment starting from the time they arrive to their departure.
• Assess patient environmental safety continuously.
• Respond to life-saving techniques based on nursing standards, policies, procedures, and protocol.
• Provide accurate hand-off report when patients are moved between ambulatory areas and/or between ambulatory and inpatient areas.
• Recognizes and reports changes in patient conditions and abnormal labs or results.
• Perform POC testing assessments as needed to support the patient’s clinical well-being and also patient experience.
• Initiate and implement individualized patient care plans in collaboration with other healthcare providers based on clinical assessments, disease process, and patient’s identified psychosocial needs.
• Collaboratively develops and utilizes patient care pathways that ensure consistent quality of care for patients.
• Demonstrates competency in administering medications, perform wound care, and provide other direct nursing interventions as needed.
• Completes nurse visits and documents timely and accurately.
• Assist with minor procedures and diagnostic tests, ensuring patient comfort and safety.
• Monitor patients for changes in condition, report findings to the healthcare team, and adjust care plans accordingly.
• Recruit patients for studies.
• Aid and collaborate with staff nurses in quality assurance.
• Meet new patients to introduce self and explain role.
• Establishes priorities of care based on individual patient assessments and the needs of the patients assigned.
• Evaluates and implements physician orders critically and responsibly.
• Ensures timely nursing documented with exceptional accuracy according to hospital policy and procedures.
• Real time nursing documentation.
• Maintains positive, professional, and cooperative demeanor throughout all interactions with patients, staff, physicians, and members of management.
• Maintains a calm demeanor during emergent or challenging behavioral situations with patients.
• Patient Education:
• Mets with patients and families to identify educational needs related to health promotion, maintenance, alterations in health status, disease processes, diagnostic testing, and interdisciplinary care within specialty area.
• Educates patients and their families about health conditions, treatment plans, medications, and self-care techniques.
• Reassesses for understanding and re-educate as needed.
• Applies current nursing literature in teaching techniques and guiding standards of care in patient and family education.
• Serves as an expert patient educator for disease-based and clinic-based care teams.
• Documents patient/family/designee teaching and response appropriately.
• Facilitation of Care:
• Facilitates seamless transitions of care by coordinating referrals, scheduling follow-up appointments, and ensuring timely access to services throughout continuity of care.
• Communicates effectively with patients regarding test results, treatment plans, and follow-up care.
• Addresses patient concerns and provides support and guidance throughout their treatment journey.
• Anticipates changing needs of patients and families based on care plan and acts proactively to reduce delays in care, reduce financial toxicity, and increase patient satisfaction.
• Participates in interdisciplinary team meetings to discuss patient care.
• Collaborates with social workers, dietitians, and other healthcare professionals to address the comprehensive needs of patients.
• Liaises with other departments and organizes for interdepartmental projects.
• Participates in transitions of care planning.
• Documents plan of care reflective of collaborative practice with other health care team members.
• Supports prior authorization for medication and diagnostic tests.
• Leadership & Professional Development:
• Serves on nursing and hospital-wide and unit-based committees that influence the delivery of patient care (example: PPO, Documentation).
• Aids in developing and revising policies and procedures for nursing practice.
• Aids in implementing evidence-based practice in the unit.
• Works collaboratively on performance improvement system wide.
• Demonstrates the nurse’s role as a member of the healthcare team and promotes accountability, responsibility, and commitment regarding patient care standards.
• Serves as a resource within his/her own specialty for all members of the healthcare team.
• Serves as a preceptor and/or mentor for nursing students, clinical interns, and other healthcare professionals as needed and identifies opportunities for observation or clinical experiences.
• Remains current in research to area of clinical nursing practices.
• Participates and contributes to staff meetings.
• Compliance & Safety:
• Maintains confidentiality of information.
• Sustains an understanding of regulatory requirements and accreditation standards.
• Monitors safety and departmental policies and procedures.
• Works with department managers, nurses and nursing leadership and multidisciplinary representatives to identify and share safety best practices.
• Demonstrates an understanding of legal and regulatory issues (HIPPA, EMTALA, regulatory agencies, UC, legal P&P) impacting the care delivery and reimbursement process.
• Utilizes MIDAS effectively to report safety concerns.
• Able to escalate appropriately.

Qualifications

• Minimum Required: Associate's Degree - Nursing.
• Preferred: Bachelor's Degree - Nursing.
• Current Registered Nurse (RN) license in the state of Ohio.
• Basic Life Support (BLS) certification preferred.
• Minimum Required: Minimum of 2 years of nursing experience in an ambulatory or outpatient setting.

Skills

• Effective communication skills.
• Knowledge of growth and development milestones and tasks.
• Ability to give clear instructions to patients/family regarding treatment.
• Experience involving family/guardian in the assessment, initial treatment and continuing care of the patient.
• Ability to recognize and respond appropriately to patients/families with behavioral health problems.
• Interpretation of population related data and planning care appropriately.
• Identification and response to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
• Perform treatments, administer medication or operate equipment safely.
• Recognition and response to signs/symptoms of abuse or neglect.
• Thorough assessments of patients’ health status during clinic visits.
• Reassessment and evaluation of patient as needed throughout their visit.
• Documentation of nursing history and assessment for assigned patients, initiating referrals based on patient needs.
• Collection of basic level and advanced patient data.
• Monitoring for trends that could impact patient health.
• Maintenance of awareness of comfort and safety needs of patients during their ambulatory appointment starting from the time they arrive to their departure.
• Assessment of patient environmental safety continuously.
• Response to life-saving techniques based on nursing standards, policies, procedures, and protocol.
• Providing accurate hand-off report when patients are moved between ambulatory areas and/or between ambulatory and inpatient areas.
• Recognition and reporting of changes in patient conditions and abnormal labs or results.
• Performance of POC testing assessments as needed to support the patient’s clinical well-being and also patient experience.
• Initiation and implementation of individualized patient care plans in collaboration with other healthcare providers based on clinical assessments, disease process, and patient’s identified psychosocial needs.
• Collaborative development and utilization of patient care pathways that ensure consistent quality of care for patients.
• Demonstration of competency in administering medications, perform wound care, and provide other direct nursing interventions as needed.
• Completion of nurse visits and documentation of timely and accurate.
• Aid and assist with minor procedures and diagnostic tests, ensuring patient comfort and safety.
• Monitoring of patients for changes in condition, reporting findings to the healthcare team, and adjusting care plans accordingly.
• Recruitment of patients for studies.
• Aid and collaborate with staff nurses in quality assurance.
• Meeting new patients to introduce self and explain role.
• Establishment of priorities of care based on individual patient assessments and the needs of the patients assigned.
• Evaluation and implementation of physician orders critically and responsibly.
• Ensuring timely nursing documentation with exceptional accuracy according to hospital policy and procedures.
• Maintenance of positive, professional, and cooperative demeanor throughout all interactions with patients, staff, physicians, and members of management.
• Maintenance of a calm demeanor during emergent or challenging behavioral situations with patients.
• Identification and re-education of patient educational needs related to health promotion, maintenance, alterations in health status, disease processes, diagnostic testing, and interdisciplinary care within specialty area.
• Application of current nursing literature in teaching techniques and guiding standards of care in patient and family education.
• Serving as an expert patient educator for disease-based and clinic-based care teams.
• Documentation of patient/family/designee teaching and response appropriately.
• Facilitation of seamless transitions of care by coordinating referrals, scheduling follow-up appointments, and ensuring timely access to services throughout continuity of care.
• Communication with patients regarding test results, treatment plans, and follow-up care.
• Addressing patient concerns and providing support and guidance throughout their treatment journey.
• Anticipation of changing needs of patients and families based on care plan