Clinical Care Coordinator, Ears, Nose, Throat, Full Time, First Shift

Location: Cincinnati, OH, United States

About the Organization

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction.

At UC Health, we strive for innovation and provide world-class care for our community and patients from all over the world. We offer opportunities to develop skills, grow your career, build relationships with peers and patients, and help advance healing and reduce suffering.

About the Role

The Clinical Care Coordinator will serve as departmental support for clinical or non-clinical needs. This position will help leadership track and implement system and departmental initiatives, assist with patient care needs, clinic flow, and other duties that support the growth of the division.

Responsibilities

• Maintain Departmental Standards – 35%
  • Establish, maintain, and audit patient satisfaction information and data to improve patient satisfaction initiatives.
  • Investigate patient satisfaction discrepancies and make recommendations to resolve and ensure future discrepancies are not repeated.
  • Audit and analyze departmental processes and systems to ensure accuracy and all tasks are being carried out appropriately.
  • Act as Subject Matter Expert for the department within the scope of practice.
  • Maintain department goals and tasks to keep them on schedule and help implement them.
  • Update departmental policies and procedures, maintain records, and distribute to staff.
• Training and Development – 25%
  • Assist in the development and training of staff as outlined by leadership.
  • Monitor training completion and licensure renewals and work with leadership on any necessary training remediation.
• Administrative Support – 20%
  • Maintain personnel file system.
  • Maintain calendars, schedule meetings, and send notifications to staff.
  • Order supplies within budget and process invoices and check requests.
• Document Control – 5%
  • Assist with copying, faxing, and mailings.
  • Create reports to review and maintain enterprise standards.
  • Draft various documents and maintain departmental manuals/rosters/lists.
• Registration Processing & Front Desk Management – 5%
  • Assist with registration, pre-registration, greeting patients, and sign-in of patients.
• Clinical Coordination – 5%
  • Assist with referral and work queues.
  • Assist with pre-visit planning and preparation.
  • Help with scheduling and medical record management.
• Other Duties as Assigned – 5%

Requirements

• Education Qualifications
  • Minimum Required: High School Diploma/GED
  • Preferred: Bachelor's Degree
• Years of Experience
  • Minimum Required: 3 - 5 years equivalent experience
  • Preferred: 6 - 10 years equivalent experience
• Required Skills and Knowledge
  • Excellent customer service skills
  • Knowledge of medical terminology
  • Excellent oral and written communication skills
  • Proficiency in Microsoft Office applications
  • Ability to multitask and prioritize job responsibilities

Work Environment

While the position will work in a normal office environment, travel to various hospitals and work locations will be necessary. Work hours will vary depending upon the needs of the business. Regular and predictable on-site attendance is required for this position.

Physical Demands

• Climbing: Ascending or descending stairs, ladders, ramps, etc. – 10%
• Stooping: Bending body downward and forward by bending spine at the waist – 10%
• Kneeling: Bending legs at knees to come to a rest on knee or knees – 10%
• Reaching: Extending hand(s) and arm(s) in any direction – 10%
• Standing: Remaining upright on the feet, particularly for sustained periods of time – 10%
• Walking: Moving about on foot to accomplish tasks – 10%
• Pushing 0-10 lbs: Use of upper extremities to press against something – 10%
• Pushing 11-20 lbs: Use of upper extremities to press against something – 10%
• Pushing 21-50 lbs: Use of upper extremities to press against something – 10%
• Pushing 51 lbs or more: Use of upper extremities to press against something – 10%
• Pulling: Use of upper extremities to exert force in order to drag, haul, or tug objects – 10%
• Lifting 0-10 lbs: Raising objects from a lower to a higher position – 10%
• Lifting 11-20 lbs: Raising objects from a lower to a higher position – 10%
• Lifting 21-50 lbs: Raising objects from a lower to a higher position – 10%
• Lifting 51 lbs or more: Raising objects from a lower to a higher position – 10%
• Carrying 0-10 lbs: Holding and moving/transporting an object – 10%
• Carrying 11-20 lbs: Holding and moving/transporting an object – 10%
• Carrying 21-50 lbs: Holding and moving/transporting an object – 10%
• Carrying 51 lbs or more: Holding and moving/transporting an object – 10%
• Fingering: Picking, pinching, typing, or otherwise working primarily with fingers – 10%
• Feeling: Perceiving attributes of objects such as size, shape, temperature, or texture – 10%
• Talking: Expressing or exchanging ideas by means of the spoken word – 100%
• Hearing: Perceiving the nature of sounds at normal speaking levels – 100%
• Seeing: Perceiving objects by use of the eyes – 100%

PRIIDE Values

• P - Putting PATIENTS and families first
  • Dedicate ourselves to meeting the physical and emotional needs of those we serve.
  • Thoughtfully approach patients and families considering their individual situations.
  • Anticipate needs and act upon them before being asked.
  • Respond to requests in a timely fashion.
  • Provide honest information in a compassionate manner.
  • React quickly to inconveniences, mistakes, and changing conditions.
  • Apologize when necessary and appropriate.
  • Respect cultural, ethnic, or other differences and make appropriate accommodations.
  • Consider the impact on patients, families, and co-workers when making business decisions.
  • Value feedback to continuously improve.
• R - Showing RESPECT
  • Treat others in a respectful and compassionate manner.
  • Greet patients, visitors, and co-workers warmly and use proper etiquette.
  • Make eye contact and acknowledge others.
  • Allow patients and visitors to enter and exit elevators first.
  • Walk visitors and patients to their destinations.
  • Do not discuss patient and organizational information in public spaces.
  • Develop and maintain positive relationships with co-workers.
  • Share knowledge and expertise with co-workers.
  • Act as a resource for co-workers.
  • Use easily understood and appropriate language.
  • Listen to the needs of patients, families, and co-workers and respond in a timely and sensitive manner.
  • Demonstrate verbal and nonverbal communication sensitive to the diverse workforce and communities served.
• I - Acting with INTEGRITY
  • Be fair, honest, transparent, and trustworthy in decisions and actions.
  • Support the needs of patients, employees, the organization, and communities served.
  • Hold self and others accountable and do the right thing.
  • Accept responsibility for words and actions.
  • Know, understand, and take charge of job responsibilities.
  • Listen and act without bias.
  • Deliver on commitments.
  • Maintain confidentiality and adhere to the Code of Conduct.
  • Acknowledge conflict and seek appropriate resolution.
  • Understand and accept responsibility for the impact of individual actions.
  • Use proper lines of communication.
  • Follow organizational and departmental policies and procedures.
• I - Embracing INCLUSION
  • Maintain an open mind and seek new and different perspectives.
  • Involve employees from other departments when workflow changes may affect other teams.
  • Actively seek input from diverse groups to positively influence outcomes or decision-making.
  • Build strong working relationships with all team members.
  • Use interpersonal skills and methods sensitive to the diverse workplace and communities served.
  • Work cooperatively within own and other departments