Clinical Care Coordinator (Part-Time and Full-Time Available)

About the role

Emerge Pediatric Therapy is a woman‑owned small business providing Occupational, Speech and Physical Therapy services in the Triangle Area for over 20 years. The Clinic Support Coordinator supports the clinical team and front desk operations to keep the clinic running smoothly, allowing therapists to focus on direct patient care.

Responsibilities

• Front Desk and Family Support: Open and close the clinic as scheduled; greet families, complete client check‑in, and assist clients as needed; answer phone calls, monitor emails, and route messages to the right team members while following HIPAA protocols; manage scheduling needs, including rescheduling appointments when necessary.
• Therapy Team Support: Help therapists with session preparation, materials, filing, and in‑session support when requested; prepare rooms, gyms, and materials for individual and group therapy sessions; assist with food preparation and clean up for feeding therapy sessions.
• Clinic Operations: Keep the clinic organized, clean, and safe, including resetting therapy spaces after sessions; sanitize therapy tools, toys, equipment, and surfaces throughout the day according to clinic standards; stock treatment rooms and common areas, and organize toys, equipment, kitchen, and storage spaces; track inventory and expiration dates to make sure supplies are always ready; complete approved purchasing, including weekly shopping and submitting group shopping lists; handle daily upkeep such as dishwashing, laundry, vacuuming, sweeping, trash removal, and refilling paper products, soap, and sanitizer; complete monthly safety checks of clinic equipment and report any concerns.

Skills and Qualifications

• Steady and solutions focused. You bring calm, positive energy to a busy clinic and focus on fixing problems, not adding to them.
• A clear, kind communicator. You listen well, adjust how you share information, and help families and therapists feel heard.
• Genuine with kids and families. You truly enjoy working with children and caregivers and build real relationships with the people who walk through our doors.
• A team player. You jump in to support therapists and teammates, so the whole clinic runs smoothly.
• Open to growth. You're curious, adaptable when plans change, and eager to learn new skills.
• Dependable. You show up on time, follow through on what you say you'll do, and keep details from slipping through the cracks.
• Organized and resourceful. You manage a full plate, prioritize well, and find creative ways to keep the day on track.
• Education: High school diploma or equivalent

Schedule

Part Time: Monday through Thursday: 1:00 pm to 6:15 pm; Friday: 7:45 am to 3:00 pm

Full Time: Monday through Thursday: 9:00 am to 6:15 pm; Friday: 7:30 am to 3:15 pm

Please indicate in your application whether you are interested in part‑time, full‑time, or either.