Clinical Care Coordinator/ Medical Assistant, Rheumatology - Twin Cities Orthopedics

The Clinical Care Coordinator/Medical Assistant performs a variety of patient care and administrative responsibilities to support patients and providers. This is a full-time position working Monday - Friday 8:00 AM - 5:30 PM. out of our Woodbury, Hudson & Stillwater locations.

About the role

• Prepare, stock, and clean exam room.
• Prepare for clinic and surgeries, ensuring pertinent information is available in the chart for the physician prior to entering the patients’ room (i.e., MRI, CT, EMG and lab reports).
• Measure vital signs, including weight, blood pressure, pulse temperature, and document all information in patient’s chart.
• Room patients. Verify patient information by interviewing patient, recording medical history, confirming purpose of visit and updating chart history.
• Maintain an efficient, organized clinical flow.
• Gather and verify pertinent patient information, compile patient medical data.
• Avoid duplicate entries in electronic health records system.
• Ensure all related reports, labs and information is filed and available in patients’ medical records prior to their appointment.
• Perform lab draws/prepare and label labs, perform venipunctures.
• Provide direct assistance to physician with medical procedures such as ultrasounds, injections and other procedures as necessary.
• Administer biologic and other medications.
• Submit medication refill requests, help with prior authorizations and appeals.
• Triage phone calls, review results management, enter and create patent lab orders, process specimens, and prepare for shipment daily.
• Ensure coding requirements are followed during entry of patient information.
• Act as a prescribing delegate to enter medical orders (i.e. medications, laboratory services, imaging studies and other auxiliary services into the computerized provider order entry (CPOE) into patient electronic records under the direct supervision of the provider.
• Manage the clinic schedules and communicate any scheduling issues with Lead or Supervisor in a timely manner.
• Provide efficient, effective liaison between the physician and patients, hospitals, therapist, QRC’s, attorneys, insurance companies, employers, and other staff members.
• Contact insurance companies and provide accurate information to the prior authorization team.
• Triage phone calls from emergency/urgent patients.
• Relay, screen, and appropriately reply to all patient calls. Document all phone messages in the patient’s electronic chart.
• Cookbook the clinic.
• Coordinate ordering supplies and/or equipment for clinics.
• Able to support multiple specialties.
• Any and all other duties as assigned.

Essential Functions

• Prepare, stock, and clean exam room.
• Prepare for clinic and surgeries, ensuring pertinent information is available in the chart for the physician prior to entering the patients’ room (i.e., MRI, CT, EMG and lab reports).
• Measure vital signs, including weight, blood pressure, pulse temperature, and document all information in patient’s chart.
• Room patients. Verify patient information by interviewing patient, recording medical history, confirming purpose of visit and updating chart history.
• Maintain an efficient, organized clinical flow.
• Gather and verify pertinent patient information, compile patient medical data.
• Avoid duplicate entries in electronic health records system.
• Ensure all related reports, labs and information is filed and available in patients’ medical records prior to their appointment.
• Perform lab draws/prepare and label labs, perform venipunctures.
• Provide direct assistance to physician with medical procedures such as ultrasounds, injections and other procedures as necessary.
• Administer biologic and other medications.
• Submit medication refill requests, help with prior authorizations and appeals.
• Triage phone calls, review results management, enter and create patent lab orders, process specimens, and prepare for shipment daily.
• Ensure coding requirements are followed during entry of patient information.
• Act as a prescribing delegate to enter medical orders (i.e. medications, laboratory services, imaging studies and other auxiliary services into the computerized provider order entry (CPOE) into patient electronic records under the direct supervision of the provider.
• Manage the clinic schedules and communicate any scheduling issues with Lead or Supervisor in a timely manner.
• Provide efficient, effective liaison between the physician and patients, hospitals, therapist, QRC’s, attorneys, insurance companies, employers, and other staff members.
• Contact insurance companies and provide accurate information to the prior authorization team.
• Triage phone calls from emergency/urgent patients.
• Relay, screen, and appropriately reply to all patient calls. Document all phone messages in the patient’s electronic chart.
• Cookbook the clinic.
• Coordinate ordering supplies and/or equipment for clinics.
• Able to support multiple specialties.
• Any and all other duties as assigned.

Qualifications

• High School Diploma/GED is required.
• Certified Medical Assistant (CMA) certification, Licensed Practical Nurse (LPN), Athletic Trainer (ATC) or equivalent.
• Medical Assistant Certification from an accredited school preferred.
• 1-3 years’ experience in a medical clinic setting or equivalent.
• Phlebotomy experience preferred or willingness to become proficient.
• Demonstrated ability or experience in patient flow management, medical assisting, and confidential management of patient health information.
• Ability to multi-task to provide services to patients in a warm, professional manner.

Skills

• Ability to complete the Certified Provider Order Entry (CPOE) upon hire if necessary.
• Compliance with company policies, procedures, practices and business ethics guidelines.
• Completion of job required training.
• Compliance with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.).
• Logical thinking to define problems, establish facts, and draw valid conclusions.
• Effective operation of equipment and communication on and operation of the phone system.
• Independent travel throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required.
• Efficient and productive pace, handling interruptions appropriately and meeting deadlines.
• Respectful and professional manner.
• Prioritizing workload while being flexible to meet the expectations of the daily operations.

Benefits & Compensation

Actual starting pay will vary based on education, skills, and experience. We offer a comprehensive benefits package - to learn more click here.

• Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
• Employees working 30+ hours per week (60 hours per pay period) are eligible for these plans, as well as Tuition Reimbursement.
• All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Setting Clinic Essential Requirements

• Ability to: Complete the Certified Provider Order Entry (CPOE) upon hire if necessary.
• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.).
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Independently work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Independently work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Independently work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Independently work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Independently work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Independently work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Independently work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Independently work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Independently work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Independently work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Independently work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and