CLINICAL CARE COORDINATOR (Ambulatory Care- Pediatric Neurosurgery Clinic)

Responsibilities

• Provide comprehensive, patient- and family-centered nursing care as a member of the Pediatric Neurosurgery multidisciplinary team, including preoperative and postoperative support across the continuum of care.
• Perform focused and ongoing assessments independently to guide effective clinical decision-making and patient care.
• Manage patient triage and follow-up through multiple modalities, with telephone triage as a primary function, including symptom calls, Red Calls, portal messages, encounter follow-up, and test result communication.
• Support clinic workflows through in-person and remote care, including patient intake, medication reconciliation, nurse visits (in-person/video), and assistance with procedures as needed.
• Deliver culturally sensitive, age-appropriate care using team-based nursing models, incorporating patients and families into care planning and decision-making.
• Educate patients and families on diagnoses, medications, side effects, and care plans by assessing readiness to learn, developing individualized teaching plans, and adapting approaches to ensure understanding.
• Document nursing assessments, care, and education accurately, efficiently, and in accordance with hospital policies and protocols.
• Collaborate effectively with nursing colleagues, physicians, assistive personnel, and interdisciplinary partners; provide functional supervision and delegate tasks appropriately following the 5 Rights of Delegation.
• Develop and maintain therapeutic, professional relationships characterized by empathy, clear boundaries, cultural humility, and constructive conflict resolution.
• Utilize internal and community resources to promote continuity of care, address psychosocial or ethical concerns, and support optimal patient outcomes.
• Uphold hospital standards, apply unit policies with ease, and actively participate in quality improvement initiatives.
• Demonstrate strong critical thinking, organization, communication, technological proficiency, and the ability to manage multiple interventions simultaneously.
• Function with minimal supervision, high motivation, and strong patient advocacy while supporting Pediatric Neurosurgery and Pediatric Surgical Services as needed.
• Perform additional duties as required to meet departmental and patient care needs.

Required Qualifications

• Bachelor's degree in Nursing OR Associate's degree or diploma in Nursing and a Master's degree in Nursing.
• Current license to practice nursing in the State of Michigan.
• Minimum of three years of recent (within the past 5 years) clinical pediatric experience as an RN.
• Baseline knowledge of the neurosciences obtained through experience caring for patients with conditions of the brain, spinal cord, or nervous system.
• Minimum of one year of recent (within the past 3 years) ambulatory care nursing experience with demonstrated proficiency in phone triage, in-basket management, and documentation within an electronic medical record.
• Demonstrate excellent written and verbal communication skills as evidenced by resume, annual evaluations, and references.
• Resume required (for both internal & external applicants).

Desired Qualifications

• RN experience with the Pediatric Neurosurgery population.
• Certification in Ambulatory Nursing.

Work Schedule

• Hours/Week: 40 hour/week.
• Day shift, Monday through Friday, with possibility for evenings, weekends, and holidays based on clinic needs. Flexibility is required.
• Location: C.S. Mott Children's Hospital, Ambulatory Care Services, Pediatric Neurosurgery Clinic. Sites could change in future as service is expanded to different locations.
• Availability to float in all Pediatric Neurosurgery Areas.
• All new employees will be expected to float to a designated unit(s) in times of low census.

Benefits

• Excellent medical, dental and vision coverage.
• 2:1 Match on retirement savings and immediate vesting.
• Generous Paid Time Off Allowances.
• Robust Tuition and Certification support programs.
• Large offering of no cost CEs and professional development for advancement.

Pay

• Hourly range for RSAM Competent, Registered Nurses: $43.10-$67.03/hour.
• Evening Shift Differential: $3.00/hour.
• Night Shift Differential: $4.00/hour.
• Day Shift Weekend Differential: $2.90/hour.
• Evening Shift Weekend Differential: $5.90/hour.
• Night Shift Weekend Differential: $6.90/hour.
• Charge Nurse Differential: $1.00/hour.