CLINICAL CARE COORDINATOR (Ambulatory Care: Chelsea Physical Medicine and Rehabilitation)

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.

About the Role

This position will provide nursing support to patients transitioning out of inpatient rehab as well as outpatient needs within the division of Physical Medicine and Rehab. Care includes patients of Chelsea, Burlington, and any ambulatory location within Michigan Medicine where Physical Medicine & Rehab is provided.

Responsibilities

• Perform duties independently, be highly motivated and flexible to address the needs of patients and their families.
• Be familiar with internal and external resources for clinical assessment, decision making, and care management.
• Provide nursing care to adult and limited pediatric patients and families in the Physical Medicine and Rehabilitation services (PMR).
• Provide nursing care in collaboration with Physicians, other disciplines, and department colleagues for patients in clinic and via telephone to support efficient and effective management of patients.
• Participate in the coordination of care, including testing, medication management, collaborative planning of care, support of self-management by patients/families, management of emergency situations, etc.
• Provide patient and family education (e.g., self-injection, medication management, preoperative and postoperative care).
• Function as a Patient Liaison for the PMR services to help coordinate visits for patients, help determine the service to best meet the patient's needs, and triage for same day/next day urgent visits.
• Provide accurate and timely documentation of nursing care using an electronic medical record (MiChart).
• Participate in quality improvement and LEAN thinking to improve workflow and processes.
• May provide procedure support in collaboration with clinic support staff.
• Provide nursing care for this patient population wherever PMR services are provided.

Expectations

• Demonstrated ability to apply critical thinking skills in daily practice using the nursing process.
• Demonstrated ability to organize and manage multiple interventions simultaneously.
• Demonstrated ability to problem solve in a collaborative manner.
• Demonstrated excellence in written and verbal communication skills.
• Demonstrated proficiency with documenting care in an electronic medical record.
• Demonstrated customer service skills and ability with conflict management.
• Demonstrated advanced critical thinking skills in a complex, fast-paced environment.

Requirements

• Current license to practice as a registered nurse in the State of Michigan.
• Bachelor’s degree in Nursing OR Associate’s degree/diploma in Nursing along with a Master’s degree in Nursing.
• Two (2) or more years of nursing experience (in the last 5 years) in areas relevant to the care of musculoskeletal patients.
• Minimum of 1 year experience specific to Physical Medicine and Rehabilitation patients.

Required qualifications must be met by the candidate in order to be interviewed and considered for the position. A resume is required for both internal and external applicants.

Qualifications

• Demonstrated experience with telephone triage in a clinic setting.
• One or more years of ambulatory care experience.
• Clinical Certification in a specialty.
• Demonstrated ability to plan care for both medical and surgical patients with a multidisciplinary team.

Pay

Hourly range for RSAM Competent, Registered Nurses: $43.10 - $67.03/hour.

• Evening Shift Differential: $3.00/hour
• Night Shift Differential: $4.00/hour
• Day Shift Weekend Differential: $2.90/hour
• Evening Shift Weekend Differential: $5.90/hour
• Night Shift Weekend Differential: $6.90/hour
• Charge Nurse Differential: $1.00/hour

Benefits

• Excellent medical, dental, and vision coverage.
• 2:1 Match on retirement savings and immediate vesting.
• Generous Paid Time Off Allowances.
• Robust tuition and certification support programs.
• Large offering of no-cost CEs and professional development for advancement.

Schedule

• Hours per week: 40
• Shift/Days/Hours: Day shift; Monday through Friday; specific hours to be determined upon hire.
• Location: Chelsea Health Center/Burlington Building with possibility of providing care for patients at any Michigan Medicine locations where CMC/PMR services are provided.

Note: All new employees will be expected to float to a designated unit(s) in times of low census.