Clinical Care Attendant-Clinic

Full-time (0.9 FTE) position in the Retail-Express department at UnityPoint Clinic, located in West Des Moines, IA. This role supports both Express Care and Urgent Care clinics.

About the role

The Clinical Care Attendant plays a vital role in keeping Express Care and Urgent Care running smoothly by supporting providers and delivering efficient, compassionate patient care. This role assists with patient intake, vital signs, point-of-care testing, procedures, and patient flow while helping create a positive experience from arrival to checkout. Team members may be required to work at or float to other locations to support optimized staffing.

Schedule

Monday–Friday, 3 × 12-hour shifts (8:00 AM–8:00 PM) plus every 3rd weekend.

Responsibilities

• Greet, register, and room patients; collect vital signs and patient history.
• Assist providers with clinical procedures and perform point-of-care testing as directed.
• Provide patient education and comfort, review after-visit instructions, and conduct follow-up calls.
• Maintain exam rooms, medical supplies, and clinic logs per protocol.
• Communicate with patients, providers, pharmacies, and staff effectively.
• Ensure compliance with HIPAA, OSHA, CLIA, and safety standards.
• Participate in clinic meetings, trainings, and quality improvement initiatives.
• Perform additional duties as assigned to support clinic operations.

Qualifications

• Current Iowa certification as EMT, Paramedic, LPN, or CMA.
• If EMT/Paramedic: Current and Active Permit to Practice/License in state of practice.
• If LPN: Current and Active/Unencumbered LPN License in State of Practice or compact license including state of practice.
• If Certified Medical Assistant: Graduate of an accredited program for Medical Assistants (Certificate, diploma, or associate’s degree) required. Certified or Registered Medical Assistant through one of the following required:
  • National Healthcare Association
  • American Association of Medical Assistants
  • National Center for Competency Testing
  • National Certified Medical Assistant
  • National Association of Health Professionals
  • American Registry of Medical Assistants
  • American Allied Health
  • American Medical Technologists
• Clinical experience preferred.
• Epic experience a plus.

Benefits

• Paid time off and parental leave.
• 401K matching and employee recognition program.
• Dental and health insurance, paid holidays, short- and long-term disability.
• Pet insurance for four-legged family members.
• Early access to earned wages with Daily Pay.
• Tuition reimbursement to help further your career.
• Adoption assistance to help grow your family.