Clinical Business Operations Representative 1 Full Time Bascom Palmer Eye Institute Miami, FL

Core Job Functions

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as needed.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.

Core Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum 3 Years Of Relevant Experience.
• Knowledge, Skills and Attitudes: Ability to communicate effectively in both oral and written form. Ability to work evenings, nights, and weekends as necessary. Skill in collecting, organizing and analyzing data. Ability to work independently and/or in a collaborative environment. Commitment to the University’s core values. Skill in data entry with minimal errors.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.