Clinical Business Operations Representative 1 (H) Full Time Bascom Palmer Eye Institute Plantation, FL

About the Role

The University of Miami, Bascom Palmer Eye Institute, has an exciting full-time opportunity for a Clinical Business Operations Representative 1 in Plantation, Florida. This role facilitates the prompt resolution of problems related to pre and post-care that arise in daily clinical operations, performing general administrative and receptionist functions.

Responsibilities

• Assists the department in managing expectations surrounding pre and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Reviews clinical records for completeness, including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as the need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Qualifications

• Education: High school diploma or equivalent
• Certification and Licensing: Not Applicable
• Experience: No previous experience required
• Knowledge, Skills, and Attitudes:
  • Skill in data entry with minimal errors.
  • Ability to communicate effectively in both oral and written form.
  • Ability to work evenings, nights, and weekends as necessary.
  • Skill in collecting, organizing, and analyzing data.
  • Ability to work independently and/or in a collaborative environment.
  • Commitment to the University’s core values.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more.