Clinical Business Analyst - Level 3

NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

About the role

Under varying levels of direction and expertise, this role is responsible for the ongoing assessment, design, development, and implementation of system-wide clinical systems. Responsibilities include collecting and transforming large quantities of information into meaningful business requirements, developing and modifying requirements documentation, and critically evaluating information from various sources to distinguish user needs from actual business needs. The role involves partnering with business users, project managers, programmers, consultants, and IT leadership to optimize project scope, benefits, and risks, as well as managing stakeholder expectations.

Responsibilities

• Analyze and document business requirements and processes; communicate requirements to technical personnel through conceptual data models, process models, flowcharts, and technical specifications.
• Interview end users, stakeholders, and project sponsors to assess business and clinical needs; create business, functional, and technical requirements documents based on captured data.
• Convert gathered information into specific details, including data sources, data and user types, interface components, interface navigation needs, reporting needs, and administrative system needs.
• Define external interfaces, constraints, quality issues, and other non-functional requirements.
• Provide the project management team with identified risks, concerns, and ambiguities; assist in developing solutions.
• Partner with project managers to complete requirements documentation according to the project schedule.
• Plan, organize, facilitate, and lead meetings and workgroups; oversee and execute follow-up activities.
• Ensure the software development team accounts for all defined technical requirements, in coordination with the quality assurance team.
• Ensure compliance with internal policies and industry standards for quality.
• Document changes to baseline requirements through a standard change control process.
• Document software test plans, technical requirements, release notes, user and training guidelines, and other materials.
• Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
• Perform end-user and application support functions, including problem-solving and resolution of application function defects.
• Provide systems and application training.
• Develop and execute project presentations.
• Participate in special projects as required.
• Provide training and serve as a mentor for junior clinical business analysts and other project team members; manage and evaluate their work products.
• Identify opportunities for process improvements; provide analysis, propose changes, and communicate strategies.
• Provide supervision and guidance to junior clinical business analysts, consultants, and other project team members.
• Lead the training, development, and implementation of process improvements for all projects and applications.
• Interview junior clinical business analysts, clinical business analysts, consultants, and other project team members.

Requirements

• A Master’s Degree or advanced clinical degree from an accredited college or university and two years of experience serving as a lead in soliciting, defining, and managing requirements for internally and externally developed software in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics, or related area; or
• One year of experience in a relevant clinical and/or healthcare administration role/function; or
• A Baccalaureate Degree from an accredited college or university and five years of experience as described above; or
• A satisfactory combination of education, training, and experience.

Specialty certification(s) issued by a national commercially available program, state, professional society, academic, or technical institution in an area listed above may be credited on a month-to-month basis toward the required work experience for a total of one year.