Clinical Business Analyst Level 2

About NYC Health + Hospitals

NYC Health + Hospitals/Community Care reaches outside the walls of our hospitals and brings health care to patients where they live. With more than 600 dedicated employees, Community Care provides services including home care, community care coordination, and community-based care management to individuals managing chronic health conditions residing in Brooklyn, Manhattan, Queens and The Bronx.

Work Shifts

9:00 A.M – 5:00 P.M Monday-Friday (35 per Week)

Duties & Responsibilities

• Purpose of Position: Under varying levels of direction and expertise, is responsible for the on-going assessment, design, development and implementation of system-wide clinical systems. Specifically, collect and transform large quantities of information into meaningful business requirements; develop and modify requirements documentation for the design and implementation of clinical information systems; critically evaluate information from various sources; distinguish user needs from actual business needs and partner with business users, project managers, programmers, consultants and IT leadership in optimizing the scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations.
• Examples of Typical Tasks:
• Analyze and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications.
• Interview end users, stakeholders, and project sponsors in order to assess business and clinical needs; create business, functional, and technical requirements document based on captured data and, in accordance with departmental protocol/standards.
• Convert information gathered into specific details including data sources, data and user types, interface components, interface navigation needs, reporting needs and administrative system needs.
• Define external interfaces, constraints, quality issues and other non-functional requirements.
• Provide project management team with identified risks, concerns, and ambiguities discovered during the gathering of requirements; assist team in developing solutions.
• Partner with project managers to complete requirements documentation, in accordance with project schedule.
• Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
• Ensure software development team accounts for all defined technical requirements, in coordination with quality assurance team. Ensure that all quality standards comply with internal policies and industry standards.
• Document changes to baseline requirements through standard change control process. Document software test plans, technical requirements, release notes, user and training guidelines and other materials.
• Plan, coordinate, and support unit acceptance testing and subsequent deployments, in coordination with other team leaders.
• Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training.
• Develop and execute project presentations.
• Participate in special projects, as required.
• Provide training to and serve as a mentor for junior clinical business analysts and/or other appropriate project team members; manage and evaluate work products for assigned team members.
• Participate in the development of various departmental training initiatives.
• Interview junior clinical business analysts and/or other appropriate project team members.
• In addition to performing the typical tasks of Assignment Level I at a higher level, as described above, also performs the following tasks:
• Identify opportunities for process improvements and provide analysis and propose change and communicate strategies.
• Provide supervision and guidance to junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members.
• Interview junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members.

Minimum Qualifications

• A Masters degree or advanced clinical degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis or related in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function;
• A Baccalaureate degree from an accredited college or university and three (3) years of experience as described above;
• A satisfactory combination of education, training, and experience.
• Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one (1) year.

Department Preferences

• The Clinical Business Analyst Level II (CBAII) serves as a lead contributor to the design, development and continuous improvement of dashboards, reports and other business intelligence assets. This role requires advanced technical skills in scripting, coding, cleanse and reconcile data across multiple systems to ensure accuracy, completeness and consistency. Responsible for data transformation activities creating standardized, high-quality analytic datasets using Epic Clarity, Snowflake, Power Query and ETL tools.
• The CBAII, operates with greater independence than Clinical Business Analyst Level I, proactively identifying gaps, proposing and implementing solutions, and mentoring junior analysts. This position is critical in ensuring data-driven decision-making, compliance with regulatory requirements, and the ongoing advancement of Community Care’s data infrastructure. Uses project management skills and collaborates with key stakeholders and Business Intelligence (BI) team members to translate business and clinical requirements into analytic specifications, key performance indicators (KPIs) and data products. Serves as a subject matter expert and consultative partner to clinical, operational and finance leaders facilitating requirement workshops, data review sessions and solution walkthroughs with stakeholders.
• Will create comprehensive technical data documents (TDD) to ensure data definitions, lineage and data modeling are well documented and understood by team. Will participate in and/or lead sprint planning, backlog refinement, stand-ups and retrospectives.

Qualifications for the Job

• Strong interpersonal, analytical, decision making & problem-solving skills; strong written/oral communication skills with ability to articulate complex themes clearly.
• Knowledgeable in: ETL pipeline design. Data mining, analysis tools; transforming complex quantitative and qualitative data in a simple, intuitive format; high degree of ownership and accountability for assigned projects and tasks meeting tight timelines.
• Computer programs/software operated: Epic, Tableau, Google (Sheets), Microsoft (Excel, Word, Access), GitHub, Visio, SQL Server Management Studio, Snowflake, Clarity, Power Query, Advance SQL, R and Python Scripts, Agile/Scrum.
• Years of experience: 3+ years of business analyst experience including project and product management.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button or forward your resume to CommunityCareCareers@nychhc.org noting the above Job ID# 135609.