CLINICAL ASSOCIATE - Rockbridge Community Hospital Emergency Room

Employment Status: Full time
Shift: Evening/Night (United States of America)
Facility: 1 Health Cir - Lexington

About the role

The Clinical Associate performs clinical and clerical support, providing basic technical clinical services and clerical support in the delivery of quality patient care as directed by licensed staff, physician, or mid-level practitioner. Performs basic clinical services relating to the care, cleanliness, safety, and comfort of patients. The Clinical Associate may be approved to perform phlebotomy tasks with the proper certification, department need, and leadership consent.

Successful candidate MUST BE able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks. These classes are mandatory.

Responsibilities

• Exhibits competent knowledge of EMR and assists with chart audits.
• Reviews medical record and provider orders.
• Updates demographics, insurances, answers phones, schedules appointments, receives/relays messages, and inputs refill requests.
• Assists with referrals, authorizations, and pre-authorization as directed by licensed staff, provider, or mid-level practitioner.
• Orders department/unit supplies and equipment and stocks/organizes supplies.
• Collects patient assessment data to include height, weight, vital signs, chief complaint/symptoms, current medications, etc., for assessment by licensed staff.
• Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment).
• Operates and maintains general office equipment.
• Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds.
• Transports patients through the office.
• Assists with maintaining regulatory compliance (refrigerator, code cart checks, glucose meters, equipment room storage, etc.).
• Provides basic nursing care and performs advanced technical skills according to established standards.
• Acts as clerical support, receptionist, and unit resource in support of members of the unit healthcare team.
• Provides support for department/unit staff scheduling, including lunch assignments.
• Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes.
• Manages admissions, transfers, and discharges as competencies are appropriate.
• Coordinates patient flow into/out of area using department/unit-specific software and Intranet.
• Schedules patient therapeutic and diagnostic procedures.
• Welcomes and assists patients and visitors and assists with registration. Serves as the "face" of the unit, adheres to dress code, and exhibits service excellence behaviors at all times.
• Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals.
• Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately.
• Serves as a resource for department/unit software system.
• For Clinical Associates in Clinical Transport: transports patients independently, monitoring the patient's condition en route and during procedures. May monitor and interpret EKG rhythms. Utilizes transportation algorithm to determine appropriate follow-up for emergent and/or urgent patient needs.
• Participates in the sitter process (if competencies appropriate).
• Provides basic nursing care and performs advanced technical skills according to established standards (competencies appropriate for nursing assistant).
• Observes cardiac monitors as assigned, interprets and documents rhythm patterns, reports arrhythmias and significant rate and rhythm changes to the RN (competencies appropriate for monitor tech).
• Applies monitoring equipment to patients and ensures correct functioning.
• Observes epilepsy monitoring video and reports events such as camera focus issues, event alarms, new fidgeting or restlessness, tremor-like motions, repetitive motions, patient attempting to get out of bed without staff presence, and if patient is seen sleeping on stomach.
• Obtains blood specimens using methods appropriate to the age and condition of the patient (competencies appropriate for phlebotomy).
• Reviews physician's order for medical necessity and/or ABN information.
• Verifies questionable nomenclature or ordered lab tests.
• Processes specimens and prepares for delivery to the laboratory.
• Transports patients, supplies, specimens, and equipment within the facility (competencies appropriate for transport tech).
• Collaborates with the RN, physician, and other clinical disciplines to meet the needs of the patient who requires transportation between areas of care within the hospital.
• Continuously observes EKG monitors and patient status.
• Maintains thorough knowledge of clinical information systems for data entry and retrieval. Inputs, maintains, and updates monitoring transport database.
• Contributes to the orientation and career development of others.
• Demonstrates respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and other employees.
• Champions Carilion's mission, vision, and values; complies with the policies and procedures, ethical standards, and code of conduct set forth by the company.

Requirements

• High school graduate or equivalent.
• Previous patient care experience is preferred.
• If working in a Critical Access Area, a Certified Nursing Assistant (N.A.) is required. Must have successfully completed a N.A. course or successfully completed N.A. course with Carilion.
• Successful completion of Monitor Technician courses through Carilion required if working in a monitored area.
• Successful completion of phlebotomy and sheath courses through Carilion required if working in areas where the skill set is required.
• AHA BLS-HCP (Basic Life Support for Healthcare Providers) certification required.
• Effective interpersonal, communication, and team-working skills required.
• Must be organized and self-motivated.
• Must have knowledge of office procedure and equipment.

Pay

Compensation Range: $18.70 - $26.18 per hour. Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Benefits

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to Carilion Wellness centers
• Access to health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training