Clinical Applications Trainer - EEG-Sleep Contractor

About the role

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency.

Responsibilities

• Provide onsite clinical training to Natus customers who have purchased Neurology products, including EEG, EMU/SEEG, and/or PSG/Sleep.
• Provide follow-up education support to customers who have received training during the installation process.
• Provide remote training sessions to customers, as assigned.
• Aid in the installation and configuration of Natus equipment at customer sites.
• Aid with pre-sale education and clinical support to potential customers, as assigned.
• Proactively escalate customer issues and needs to the relevant departments within Natus.
• Serve as the clinical liaison between the customer and Natus technical support.
• Continue internal Natus-provided education regarding the company's product line to stay up to date on all software and hardware changes.
• Assist with the development and maintenance of training documents for various types of end users of Natus Neurology products.
• Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality or services provided to our customers.

Requirements

• Familiarity with the principles of EEG, SEEG, and/or PSG and their terminology.
• Ability to work with basic hand tools.
• Excellent customer service skills.
• Information seeking, listening, understanding, and responding.
• Ability to deliver required results with high levels of customer satisfaction, both internal and external.
• Strong interpersonal and communication skills.
• Confident, responsible, dependable, punctual, realistic, positive, flexible, efficient.
• Able to work independently.
• High results-oriented team player.
• Superb planning, coordination, leadership skills.
• Patient, methodical, neat and clean work habits.

Qualifications

• Clinical registration and certification in EEG or PSG is required.
• 3-5 years of relevant experience in a clinical setting required.
• College diploma or University degree a plus.
• Valid driver's license.