Clinical Applications Trainer - EEG-Sleep Contractor

About the role

Provide onsite and remote clinical training to Natus customers who have purchased Neurology products, including EEG, EMU/SEEG, and/or PSG/Sleep. This is a 12-month contractor position with up to 80% travel (domestic or international).

Essential duties and responsibilities

• Provide onsite clinical training to Natus customers who have purchased Neurology products, including EEG, EMU/SEEG, and/or PSG/Sleep
• Provide follow-up education support to customers who have received training during the installation process
• Provide remote training sessions to customers, as assigned
• Assist in the installation and configuration of Natus equipment at customer sites
• Assist with pre-sale education and clinical support to potential customers, as assigned
• Proactively escalate customer issues and needs to the relevant departments within Natus
• Serve as the clinical liaison between the customer and Natus technical support
• Continue internal Natus-provided education regarding the company's product line to stay up to date on all software and hardware changes
• Assist with the development and maintenance of training documents for various types of end users of Natus Neurology products
• Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality or services provided to our customers
• Other duties may be assigned

Qualifications

• Clinical registration and certification in EEG or PSG is required
• 3-5 years of relevant experience in a clinical setting required
• College diploma or University degree a plus
• Valid driver's license

Skills and abilities

• Familiarity with the principles of EEG, SEEG, and/or PSG and their terminology
• Ability to work with basic hand tools
• Excellent customer service skills
• Information seeking
• Listening, understanding, and responding
• Ability to deliver required results with high levels of customer satisfaction, both internal and external
• Strong interpersonal and communication skills
• Confident, responsible, dependable, punctual, realistic, positive, flexible, efficient
• Able to work independently
• High results-oriented team player
• Superb planning, coordination, leadership skills
• Patient, methodical, neat and clean work habits

Pay and benefits

Starting salary range: $100,000-110,000 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits include health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.