Clinical Applications Specialist, MIC, NICU - Northeast Region

About the role

Working within the MIC NICU national team, as the Clinical Applications Specialist NICU, you will deliver clinical and operational expertise by providing excellent education and training support for the Maternal Infant Care product portfolio to clinical end-users.

Roles and Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within the Maternal Infant care modality.
• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment.
• Develops pre-sale product clinical evaluations and/or educational sessions to potential customers.
• In partnership with customers, develops and administers clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promoter Scores (NPS).
• Collaborates and coordinates the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Drive realization of revenue thru execution of on-site or remote clinical education delivery.
• Produces comprehensive, consistent, and timely completion of documentation requirements pre-through post training.
• Supports existing customers with additional training as needed or as product enhancements are launched that require additional training or implementation.
• Maintains customer relationships and communicates all relevant product and/or customer concerns or opportunities to the LCS Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issues or how to improve the quality of the product or overall product offerings.
• Manages travel & lodging (T&L) budget to plan through optimization of travel strategies and cost savings.

Required Qualifications

• 3 - 4 years of direct patient care in the NICU setting.
• Bachelor's degree from an accredited university or college with a minimum of 5 years of experience as an RN.
• Must live in the region assigned - The Northeast Region above Maryland.
• Hold an active registered nursing license with experience in NICU.
• Ability/Willingness to travel extensively 100% (4-5 days per week including some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary.
• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps).
• Able to learn specialized industry specific software and provide digital education and training solutions.

Desired Characteristics

• Previous experience with conducting education to adult learners.
• Team player with collaborative, positive attitude and able to adapt to change quickly.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.