Clinical Applications Specialist, Invasive Cardiology - Boston, MA

About the role

The Clinical Applications Specialist (CAS) delivers clinical and product platform knowledge and expertise by providing world-class education and training consultation within a specific modality or product portfolio to clinical end-users. Responsibilities include driving and executing clinical and educational processes and programs, developing strong relationships with customer stakeholders, and assisting customers in improving productivity and patient care quality.

Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within a specific modality and become recognized as a domain expert.
• Coordinate, schedule, and deliver objective-based system/feature training and education support.
• Demonstrate full range of product features, capabilities, and benefits.
• Execute responsibilities and deliver outcomes and results as outlined in the “Priorities” of a Clinical Applications Specialist.
• Act as a subject matter expert and education consultant to internal account community, providing clinical, technical, and professional guidance, and communicate progress and issues to internal GE team with respect to improving the customer experience and GEHC’s account standing.
• Partner with customer to develop customized training strategies to meet their needs. Communicate results to key stakeholders.
• Aid customer in advancing and adopting new product (NPI) features and advanced imaging techniques. Partner with customer in developing training plans / strategies that support assimilation of imaging techniques and outcomes that result in high Net Promoter Score (NPS).
• Drive consultative applications services discussions and recommend additional support options for site-specific solutions. Propose and deliver solutions-based programs that drive productivity for the customer and growth.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product as product enhancements are launched that require additional training or implementation.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to internal stakeholders. Suggest quality improvements of the product or overall offerings.
• Aggressively manage travel & lodging (T&L) budget through optimization of travel strategies and cost savings, maximizing value of expenditures.
• Complete all position-related administration requirements in a timely manner, maintain clear, concise, and complete records to comply with all elements relevant to the job.

Requirements

• RT(R), RN, CVT, or RCIS certification.
• 2+ years of technical/clinical industry experience with Interventional Invasive Cardiology (Cardiac Cath Lab / Electrophysiology).
• Deep understanding of clinical education training and associated process implementation.
• Experience delivering complex information and modifying messaging based on audience.
• Willingness to travel extensively 80+% (4-5 days per week including overnights and some weekends) within the US and Canada via multiple modes of transportation.
• Must be willing to live within the territory (MA or CT).

Qualifications

• Strong interpersonal and people engagement skills.
• Ability to work effectively in a team-oriented and collaborative environment.
• Self-directed and able to work independently in a fast-paced environment with multiple and changing priorities.
• Exceptional organizational and time management skills.
• High tolerance for stress.
• Self-confident, service-oriented, conscientious, assertive, persistent, achievement-oriented, flexible, and a team player.
• Professional disposition and demeanor.
• Adaptive, functional, and constructive behaviors.
• Highly ethical, moral, and personal values in decisions, communications, and actions.
• Career-oriented outlook and enthusiasm for growth and development in position.

Skills

• Strong communication and clear thinking skills.
• Ability to synthesize complex issues into simple messages.
• Effective teaching and presentation skills, delivering materials / information with skill, confidence, and credibility.
• Action-oriented in identifying opportunities and recommended solutions.
• Results-oriented and passionate about making a positive customer & business impact.

Benefits

• Competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• Relocation assistance provided.

Pay

The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience, and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

Schedule

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.