Clinical Applications Specialist, Invasive Cardiology - Boston, MA

As the Clinical Applications Specialist (CAS), you will deliver clinical and product platform knowledge and expertise by providing world-class education and training consultation within a specific modality or product portfolio to clinical end-users. You will drive and execute clinical and educational processes and programs in a defined territory while developing strong relationships with customer stakeholders and internal account communities.

Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within a specific modality and become recognized as a domain expert.
• Coordinate, schedule, and deliver objective-based system/feature training and education support. Demonstrate the full range of product features, capabilities, and benefits.
• Act as a subject matter expert and education consultant to the internal account community, providing clinical, technical, and professional guidance.
• Execute training through rigorous implementation of skill checklists and assessments, driving thorough recording of outcomes. Partner with customers to develop customized training strategies.
• Assist customers in advancing and adopting new product (NPI) features and advanced imaging techniques. Develop training plans that support assimilation of imaging techniques and outcomes resulting in high Net Promoter Score (NPS).
• Drive consultative applications services discussions and recommend additional support options for site-specific solutions.
• Drive realization of revenue through execution of on-site or remote clinical education delivery.
• Provide ongoing post-installation training and support over the lifecycle of the product as enhancements are launched.
• Maintain customer relationships through proactive engagement and communicate relevant product or customer concerns to internal stakeholders.
• Suggest quality improvements for the product or overall offerings.
• Aggressively manage travel and lodging budget through optimization of travel strategies and cost savings.
• Complete all position-related administrative requirements in a timely manner.
• Possess strong interpersonal and people engagement skills, placing personal and business integrity at the forefront of all activities.
• Work effectively in a team-oriented, collaborative environment and positively contribute to an energized team culture.
• Work in a fast-paced, dynamic environment as a self-starter and self-directed professional.

Requirements

• RT(R), RN, CVT, or RCIS certification.
• 2+ years of technical/clinical industry experience with Interventional Invasive Cardiology (Cardiac Cath Lab / Electrophysiology).
• Demonstrated experience working on GE Healthcare systems, specifically Mac-Lab and CardioLab.
• Deep understanding of clinical education training and associated process implementation.
• Demonstrated experience delivering complex information and modifying messaging based on audience.
• Willingness to travel extensively (80+%), including 4-5 days per week with overnights and some weekends, within the US and Canada.
• Must be willing to live within the territory (MA or CT).

Qualifications

• 10+ years of clinical experience, 5+ years of experience with GE modality-specific platform(s).
• Strong communication and clear thinking skills; ability to synthesize complex issues into simple messages.
• Ability to develop and build rapport at all levels of an organization, working seamlessly in a matrix environment.
• Willingness to be flexible and adapt to changing personnel, team structure, business priorities, and work environments.
• Action-oriented in identifying opportunities and recommending solutions.
• Results-oriented and passionate about making a positive customer and business impact.
• Able to express opinions, information, and key points confidently, clearly, and fluently.
• Strong and effective teaching and presentation skills; deliver materials with skill, confidence, and credibility.
• Strong organizational and time management skills; ability to multi-task and make independent decisions in a fast-paced environment.
• High tolerance for stress.
• Self-confident, service-oriented, conscientious, assertive, persistent, achievement-oriented, flexible, and a team player.
• Exceptional interpersonal and communication skills, professional disposition, and demeanor.
• Adaptive, functional, and constructive behaviors.
• Act with high integrity, adhering to high ethical, moral, and personal values in decisions, communications, and actions.
• Career-oriented outlook, enthusiastically seeking and accepting growth and development in position.

Pay

For U.S.-based positions, the pay range for this position is $92,000.00 - $138,000.00 annually. Compensation decisions depend on skills, qualifications, experience, and location. This position may also be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• 401(k) plan with employee and company contribution opportunities.
• Life, disability, and accident insurance.
• Tuition reimbursement.