Clinical Applications Instructional Designer

Responsibilities

• Creates engaging technical education training content for various clinical applications supported by CAD
• Collaborates with team to develop skills enhancement training
• Tests lesson plans and training environment build
• Ensures training materials are up-to-date, making updates as needed
• Facilitates study halls and personalization labs for attendees
• Administers end-user proficiency assessments and in-system checklists
• Supports end users with at-the-elbow go-live support as requested
• Administers post-live refresher, optimization, and skills-enhancement application training
• Provides support and troubleshoots issues that arise in the training environment
• Assists with application “Super User” Programs
• Secures training rooms, workstations, printers, projectors and screens, barcode scanners, and other equipment needed for classroom training as required.
• Creates scalable training solutions
• Determines the optimal way to deliver new system information to end users before upgrades
• Works with team to create a series of refresher training classes to be implemented immediately following go-lives
• Plans and executes a successful training program to be implemented after a system go-live
• Outlines and creates additional educational plans as directed by manager
• Affords assessments risks and issues associated with the training program

Requirements

• Bachelor’s degree in a related field preferred.
• Certification in Epic Systems applications is a strongly desired (Ambulatory, Curriculum Development, Access, etc.).
• 2 - 4+ years of experience in a technical training capacity.
• Experience in training Epic enterprise implementation environment.
• Experience in training clinical applications
• Healthcare experience preferred (clinical documentation, front desk/registration documentation, and ambulatory clinic setting).
• Experience in learning management systems (LMS).
• Experience with project management, adult education, and curriculum delivery.
• Experience with Adobe Captivate and HealthStream is a plus.
• Clear and effective communication skills, both written and verbal
• Ability to quickly adapt to changes in the curriculum and the training environment.
• Comfort using computers and the ability to quickly master new software programs.
• Proficiency in Microsoft applications (Excel, PowerPoint, and Word)
• Capacity to manage multiple competing objectives and to clearly communicate results
• Ability to lead others and to communicate the importance of training to all stakeholders
• Uses critical thinking skills to support educational implementations
• Facilitates staff education regarding software applications
• Identifies opportunities for process improvement in support of operational initiatives
• Strong organizational and coordination skills; ability to sequence activities logically
• Ability to develop and adhere to time schedules in order to meet project deadlines
• Interpersonal skills to function well in administrative, management, and patient care environments.
• Ability to work effectively with staff that have a wide range of seniority.

Qualifications

• Communicator
• Detail-oriented
• Personable
• Proactive
• Problem-solver
• Self-starter

Skills

• Technical Training
• Epic Systems Applications
• Learning Management Systems (LMS)
• Adobe Captivate
• Microsoft Office Suite
• Project Management
• Adult Education

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Paid Holidays and Vacation Time
• Company-Sponsored Wellness Programs
• Employee Assistance Program (EAP)
• Virtual Primary Care
• Virtual Behavioral Health

Pay

$55,000.00 - $65,000.00 annually

Schedule

Full-time, remote position