Clinical Applications Analyst 2, Enterprise Imaging

About the role

1.0 FTE Full time Day – 08 Hour hybrid position located at Stanford Health Care, 1830 Embarcadero, Palo Alto, California.

Responsibilities

• Provide tier-2 support of application incidents reported through the help desk, including 24/7 on-call coverage as required
• Perform daily monitoring of applications in production use
• Take ownership of low- to medium-complexity issues and act as a liaison between the customer and other support staff to facilitate resolution
• Lead small- to medium-complexity software upgrade initiatives or workflow enhancements, including the design, build, and test phases
• Independently build, configure, and maintain applications within assigned scope, with minimal oversight
• Conduct peer review of teammate configuration build and provide feedback and/or identify concerns
• Modify tables and master files, and make additions and changes, following departmental processes
• Implement changes using documented procedures that are compliant with department policies and procedures; update procedure documentation as processes evolve
• Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
• Analyze workflows and system issues, applying judgment to develop and recommend solutions within areas of assigned responsibility
• Document routine and complex workflows and support activities using established templates and standards
• Work with and mentor junior staff members to document workflows
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Coordinate application support with other information technology teams, including Infrastructure, Integration, Enterprise Analytics, and the help desk
• Participate independently and competently as a contributing team member on projects, executing assigned work with minimal direction
• Participate in team and cross-team meetings and document key decisions, outcomes, and next steps and communicate back to relevant team members
• Take a self-directed approach to ongoing technical development, proactively pursuing training, certifications, and stretch assignments
• Apply working AI literacy — using approved AI-enabled tools (e.g., build assistants, documentation and testing aids, research tools) thoughtfully to improve the efficiency and quality of support and build work, with appropriate human review
• Stay current on emerging capabilities within Epic, Sectra, and other clinical applications and adjacent technologies and bring forward ideas for applying them

Education Qualifications

• Bachelor’s degree preferred in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university
• Candidates with five (5) years of work experience in a healthcare or general office setting in addition to 2 years of analyst experience may substitute for the degree requirement

Experience Qualifications

• 2 or more years of progressively responsible and directly related work experience required, consistent with the expected 2–3 year progression from Application Analyst I

Required Knowledge, Skills and Abilities

• Competent Microsoft Office skills, including PowerPoint, Excel, Word, and Visio
• Ability to diagnose and resolve routine and moderate complexity technology problems
• Ability and desire to learn to resolve specialized and advanced technology problems
• Working AI literacy, including practical use of approved AI-enabled tools in daily build/support work and sound judgment about their appropriate use and limitations
• Self-directed approach to skill-building, training, and certification, with a focus on continued growth and development
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline
• Ability to take action consistent with available facts, constraints, and anticipated consequences
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactful and professional manner
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• Ability to develop new skills and teach others
• Ability to collaborate and build consensus with stakeholders
• Ability to understand, interpret, and adhere to operational standards, policies, and procedures
• Ability to identify risks and issues
• Ability to develop solutions for new and unfamiliar challenges
• Ability to analyze data, draw conclusions, and interpret results
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• Knowledge of current issues and trends in health care and clinical operations in a health care system
• Knowledge of Epic and/or Sectra software as well as other information systems, clinical software, and computer applications used in a health care setting

Licenses and Certifications

• EPICC – Epic Certification within 60 Days

Pay

Generally starting at $55.85 – $74.00 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.