Clinical Application Specialist/Workflow Consultant

About the role

Optimize workflows. Enable adoption. Deliver meaningful healthcare solutions. As a Workflow Consultant/Clinical Application Specialist at Ascom, you will help healthcare organizations successfully implement Ascom solutions that improve clinical workflows, strengthen communication, and support better outcomes. You will guide customers through solution demonstrations, workflow analysis, technical and functional design, configuration, testing, training, and go‑live support.

This role is critical for helping customers adopt complex clinical and communication technologies with confidence. By translating customer needs into practical workflows, training users, and partnering closely with Sales, Project Management, R&D, and client stakeholders, you will directly influence customer satisfaction, implementation quality, and long‑term solution success.

Responsibilities

• Serve as the clinical subject matter expert for software applications, ensuring solutions align with customer workflow and patient care requirements.
• Conduct workflow assessments and provide recommendations to improve clinical efficiency, user adoption, and operational outcomes.
• Partner with customers to design and configure alarm management solutions.
• Support implementation projects from design through testing, go‑live, and after‑care.
• Conduct system integration, functionality, and user acceptance testing with customers.
• Assess training needs, develop training plans, and guide end users through adoption.
• Collaborate with Sales, Project Management, R&D, and other internal teams to ensure successful delivery.
• Contribute to continuous improvement, best practices, and process optimization.

Qualifications

• 3–5 years of experience in implementation consulting, preferably within clinical healthcare environments.
• Experience supporting or introducing complex clinical, technical, or communication solutions.
• Degree or background in healthcare, IT, clinical operations, or a related field.
• Clinical experience as a nurse or other healthcare professional is preferred.
• Strong ability to analyze workflows, identify improvement opportunities, and translate needs into practical solution designs.
• Strong presentation, facilitation, training, and customer communication skills.
• Ability to work independently while collaborating across Project Management, R&D, and customer teams.
• Familiarity with ERP and project management tools, such as D365 or Jira, is a plus.
• Customer‑focused mindset with the ability to influence, guide, and build trusted relationships.

Diversity and Inclusion

Ascom values diverse perspectives and is committed to creating an inclusive environment where everyone can thrive.