Clinical Application Specialist- AKA Wingmate

About The Mission

At Mach7, we’re transforming how healthcare systems manage imaging data. We believe that successful transformation requires not only great technology but also thoughtful, detail-loving, people-connecting humans like you.

Your Role

• Serve as a primary contact for assigned applications or customers during implementation and optimization
• Gather input from clinical and operational stakeholders to understand requirements and workflows through structured and unstructured training sessions
• Translate customer needs into functional specs and project tasks, working closely with technical teammates while building shared knowledge
• Cook internal communication across crews making sure no ball gets dropped and insights are shared
• Participate in training, testing, validation, and go-live support
• Create documentation for configurations, workflows, and procedures for knowledge sharing
• Create training materials and help facilitate end-user training sessions and knowledge transfer
• Triage and track issues escalating to technical teammates when needed
• Stay connected to industry best practices and emerging healthcare IT trends
• Bring calm, clarity, and positivity especially when encountering turbulence
• Go “wheels up” up to two weeks every month while visiting customers

About You

• You’re incredibly organized, detail-oriented, and love helping people succeed
• You thrive in the space between customers and technical teams translating, supporting, and guiding
• You’re a clear communicator who keeps things moving without micromanaging
• You have experience in healthcare environments and understand clinical or operational workflows
• You’re a collaborative, unflappable, and proactive someone who sees problems before they happen

Bonus Points

• If You Have Experience with PACS, VNA, or enterprise imaging systems
• If You Are Familiar with HL7, DICOM, or other healthcare data standards
• If You Have Project Coordination or Project Management Experience
• If You Have Exposure to Regulatory Requirements like HIPAA

Your Flight Path

• Wingmates often grow into Air Boss or ACE roles that shape how we support customers across their entire imaging journey
• This role gives you a front-row seat to the action and a launchpad for long-term impact and growth

Why Fly with Us

• A people-first culture where your voice matters
• A mission-driven team making real impact in healthcare
• Work in a flexible environment from home remotely alongside your crew
• A crew that’s supportive, collaborative, and just the right amount of fun