Clinical Application Specialist

About the role

Rauland is a leader in critical communications in both the healthcare and education sectors. Rauland Integrated Solutions is seeking a Clinical Application Specialist (CAS) to join the Rauland Healthcare Solutions Team in California. The role of the CAS is to be a cross-functional liaison between healthcare accounts and the Rauland Integrated Solutions team and represent Rauland as the clinical expert for our nurse call solutions.

Responsibilities

• Provide nurse call clinical training, go-live support, reports analysis, and customer support from the end-user (nursing) perspective
• Be present at sales demonstrations to serve as the clinical expert for the system and its capabilities, keeping in mind the challenges that clinical teams face and ways the system can help improve those challenges
• Handle accounts from point of sale, through complete implementation, and represent Rauland as the main point of contact for clinical needs
• Troubleshoot software systems remotely and on-site
• Thorough testing of the solutions sold prior to training
• Must be comfortable presenting and tailoring training styles to multiple levels of care to include nursing staff from technicians to nursing managers, IT personnel, physicians, engineering, and hospital leadership
• Strong interpersonal skills that will solidify and maintain relationships in key accounts
• Computer skills to ensure proper documentation, training material development, and professional communication are a must
• Problem solver that finds satisfaction in filling gaps for customers, easing communication between patients and caregivers, and presenting solutions that enable nursing staff to provide stellar care for their patients
• Organization is essential as you will be overseeing a large territory with many accounts
• Ability to communicate well in both written and face-to-face interactions across a variety of staff levels

Requirements

• Registered Nurse, RN, preferred. Other clinical-based professions will be considered if they overlap with the nursing workflow and patient stay experience
• 2+ years in a patient-facing role
• English language, Bi-lingual in English and Spanish, preferred