Clinical Application Analyst

About the role

About the Position: The Clinical Application Analyst collaborates with users of the electronic medical record, financial applications, and other healthcare technology systems to support effective system design, build, integration, configuration, testing, troubleshooting, and optimization. This role develops a working understanding of assigned applications and related workflows; follows departmental procedures, professional standards, regulatory requirements, and patient-safety expectations; and obtains required application certification when applicable. The Clinical Application Analyst serves as a liaison between clinical, operational, financial, vendor, and information technology teams to help ensure applications are reliable, user-friendly, aligned with organizational goals, and supportive of high-quality patient care and operational efficiency.

Riverwood Healthcare Center is a 25-bed Critical Access hospital with three full-service clinics in Aitkin, McGregor, and Garrison. Riverwood has recently expanded its footprint in Aitkin with a state-of-the-art surgical center. Just two hours from the Minneapolis-St. Paul metro, this is an opportunity to live and work where others play in the heart of Minnesota’s Northwoods and beautiful lakes country. Enjoy access to an abundance of natural wonders, including lakes, rivers and streams, state parks, wildlife refuges, and ATV and bike trails for all your outdoor recreational activities.

Responsibilities

• Ensures that all enhancement requests are being appropriately and adequately addressed in a timely fashion.
• Takes ownership of reported application issues, communicates status updates to customers, coordinates with senior staff or vendors when needed, and follows through until the issue is resolved or appropriately escalated.
• Participates in cross application testing with system changes, ensuring that the system changes are compatible with other applications’ workflow and processes.
• Reviews and completes new build enhancements as appropriate, utilizing resources as needed.
• Continues further education of systems and applications by collaborating with operational owners as well as senior staff.