Clinical Administrative Assistant III

Responsibilities

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending orders and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Absorb patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Absorb messages and inbound calls.
• Absorb and onboard outside clinical observers.
• Respond to provider’s emails and manage staff out-of-office arrangements.
• Respond to referral emails.
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Manage staff and medical student onboarding processes.
• Arrange and execute all department events and manage incoming mail.
• Create, maintain and disseminate departmental on call schedules.

Requirements

• Patient Facing
• Exceptional clerical, communication, and organizational skills
• High school diploma or GED
• Three years’ administrative assistant experience in a professional setting, healthcare experience or associate or bachelor’s degree may offset 2 years of experience
• Experience as a Clinical Administrative Assistant II or similar
• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)
• Experience with Medical records
• EPIC training completion or certification

Qualifications

• Associate’s degree
• Typing proficiency with accuracy
• Healthcare experience

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to travel throughout the hospital system

Benefits

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).