Clinical Administrative Assistant II - Urology

About the role

A caregiver in this position works 40 hours, from 8:00am to 5:00pm.

Responsibilities

• Patient Facing:
  • Manage incoming correspondence for disbursement to the appropriate practice.
  • Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
  • Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
  • Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
  • Manage physician clinic schedules, including slot management and reconciling scheduling errors.
  • Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
  • Assist patients with check-in for virtual appointments.
  • Initiate patient referral processes and monitor referrals for empaneled patients.
  • Assist with messages and inbound calls.
• Administrative:
  • Respond to provider’s emails and manage staff out-of-office arrangements.
  • Respond to referral emails
  • Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
  • Offer IT assistance.
  • Arrange and execute all department events and manage incoming mail.
  • Take and transcribe meeting minutes.

Requirements

• High School Diploma or GED
• 3 years of administrative assistant experience in a professional setting
• OR Associate Degree or Bachelor’s Degree may substitute two years of experience
• Experience with Electronic Medical Records
• Must complete EPIC training during first year
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)

Qualifications

• Associate’s Degree
• Healthcare experience
• Typing proficiency with accuracy

Skills

• Excellent communication skills
• Ability to manage multiple tasks simultaneously
• Strong organizational and time management skills
• Knowledge of Electronic Medical Records systems
• Proficiency with Microsoft Office Suite

Benefits

• Health Plan Options – EHP and EHP Plus
• Dental Care – Four plan options administered by Cigna
• Vision Care – Two plan options administered by EyeMed
• Flexible Spending Accounts – Healthcare and Dependent Care FSAs
• Life Insurance – Employer-paid life insurance equals 1x your annual salary with an option to purchase supplemental life insurance up to 10x your salary. You may also purchase dependent life insurance for a spouse and dependent children
• Short- and Long-term Disability Coverage
• Cleveland Clinic Investment Pension Plan
• 401(k) / 403(b) Plan
• Paid Time Off (PTO)
• Caregiver discounts
• Adoption assistance
• Employee Assistance Program
• Employee Hardship Fund
• Paid maternity and parental leave