Clinical Administrative Assistant II

About the Role

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Administrative Assistant will interact daily with patients, cardiac surgeons, nurses, and other clinical staff while managing heavy phone volume, MyChart messages, and EPIC tasks. This role serves as a key communication hub—coordinating appointments, relaying important information, assisting with refills, and supporting the overall workflow of the cardiac surgery team to ensure timely, accurate, and professional patient care.

A caregiver in this position works days, M-F, 8:00am—5:00pm. No holidays or weekends.

Responsibilities

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Other duties as assigned.

Administrative

• Respond to provider’s emails and manage staff out-of-office arrangements.
• Respond to referral emails.
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.
• Other duties as assigned.

Requirements

• High School Diploma or GED
• 3 years of administrative assistant experience in a professional setting OR Associate Degree or Bachelor’s Degree may substitute two years of experience
• Experience with Electronic Medical Records
• Must complete EPIC training during first year
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
• Experience may be assessed with an on-line Skills Assessment

Preferred Qualifications

• Associate’s Degree
• Healthcare experience
• Typing proficiency with accuracy

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment

Follows standard precautions using personal protective equipment.

Pay

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education.

• Minimum hourly: $16.47
• Maximum hourly: $23.61

The pay range does not include any applicable pay practices (e.g., shift differentials, overtime, etc.) or the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Schedule

Days, Monday through Friday, 8:00am—5:00pm. No holidays or weekends.