Clinical Administrative Assistant II

About the role

Beachwood Family Health and Surgery Center, part of Cleveland Clinic, is seeking a Clinical Administrative Assistant to provide comprehensive support to medical staff, ensuring efficient operations and a safe, high‑quality patient experience. The role involves collaboration with physicians, nurses, and staff while contributing to specialized, patient‑centered infectious disease care.

Responsibilities

• Manage incoming correspondence and route it to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, triaging appropriately.
• Handle external medical records, including initial and follow‑up phone calls and entering images into the EPIC system.
• Document and convey patient matters to medical professionals and initiate pending orders and labs.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors, and follow up as required.
• Assist patients with check‑in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Respond to providers’ emails and manage staff out‑of‑office arrangements.
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Provide IT assistance and arrange department events.
• Manage incoming mail and take/transcribe meeting minutes.

Minimum qualifications

• High school diploma or GED.
• Three years of office experience in a professional setting, or an associate’s degree with one year of experience.
• Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with medical records.
• EPIC training completion within one year of hire.
• Completion of online Skills Assessment demonstrating proficiency.
• Exceptional clerical, communication, and organizational skills.

Preferred qualifications

• Associate’s degree.
• Typing proficiency with accuracy.
• Healthcare experience.

Physical requirements

• Ability to work in a stationary position for extended periods.
• Ability to operate a computer and other office equipment.
• Ability to travel throughout the hospital system.
• Ability to communicate and exchange accurate information.
• In some locations, ability to move up to 20 pounds.

Personal protective equipment

Follows standard precautions using personal protective equipment.

Pay

Hourly range: $16.47 – $23.61. The actual compensation will consider work history, experience, skill set, and education. This range does not include shift differentials, overtime, or the value of Cleveland Clinic’s benefits package.

Schedule

Hybrid schedule, Monday – Friday, 8:00 a.m. – 5:00 p.m., with two remote days and three in‑office days.