Clinical Account Specialist - Beaumont, TX

About the role

Ionis Pharmaceuticals, Inc. is a leader in RNA-targeted therapy, pioneering new markets and changing standards of care with novel antisense technology. The Clinical Account Specialist (CAS) is a field-based role responsible for supporting the launch and ongoing growth of Ionis’s first wholly owned commercial product within their respective territory as its indication expands beyond Familial Chylomicronemia Syndrome (FCS) to severe hypertriglyceridemia (SHTG). The CAS will possess a deep understanding of the healthcare landscape and the patients, providers, and care networks involved in treating cardiometabolic and lipid-related diseases. The role focuses on engaging key customers and accounts, identifying opportunities to improve patient care, and building strong partnerships across the healthcare ecosystem to drive performance and collaborate with cross-functional partners.

Responsibilities

• Understand the unique objectives and needs of each customer to improve patient outcomes by building, maintaining, and leveraging networks and relationships in the local healthcare system.
• Develop and execute effective business plans to meet customer and Ionis goals while serving as a cross-functional teammate.
• Customer Engagement and Experience:
  • Educate healthcare professionals (HCPs) and office staff to raise sHTG disease state awareness, educate on diagnostic pathways, and instill urgency to prioritize and treat appropriate sHTG patients.
  • Create a positive prescribing experience through value-added resources, HCP/patient support materials, and programs.
  • Participate in conferences, congresses, and other scientific meetings to educate HCPs on sHTG disease state and treatment.
• Market Knowledge:
  • Gather insights to profile accounts and provide feedback to field leadership and marketing to inform product sales and marketing strategy.
  • Understand local referral networks, including primary treaters, secondary treaters, and referral patterns for sHTG patients.
  • Identify, validate, and document potential HCPs treating sHTG patients to inform commercial strategy.
• Account Planning:
  • Execute brand strategic plans by developing and executing customer-focused territory strategic account plans to maximize business opportunities and customer satisfaction.
  • Build insight-driven focused tactics by understanding brand requirements and anticipating the current and future needs of key customers, including hospital and office-based Endocrinologists, Cardiologists, and other sub-specialties, as well as targeted PCPs treating sHTG patients.
  • Adjust strategies to meet business goals in an assigned region through territory strategic insight.
  • Develop strategic account plans in conjunction with field and brand leadership to appropriately engage accounts based on customer needs and brand strategic objectives.
• Training:
  • Participate in field meetings and training programs to understand brand messaging strategy, severe hypertriglyceridemia disease state, and customer engagement tactics.
  • Certify on approved label, compliance training, and all applicable customer engagement policies.
  • Learn and adhere to the company’s mission and vision, policies and procedures, including the Ionis Code of Ethics and Business Conduct.
• Teamwork:
  • Partner with cross-functional teammates to understand and address the unique needs of customers, ensuring the customer and patient experience is held to the highest standards in a compliant manner.
  • Share learnings from customer engagement activities with other field team members and leadership (e.g., national/regional leads, marketing, field ops, analytics).
  • Leverage all available platforms and technology to compliantly engage customers through multiple channels and enhance their overall experience.
  • Partner on accounts with patients who are seen by multiple specialties in multiple geographies.

Requirements

• Valid U.S. driver’s license and driving record in compliance with company standards.
• Bachelor’s Degree.
• 5+ years of experience in Pharma sales across the following competencies:
  • Experience in new product launches.
  • Account-based selling.
  • HCP and IDN engagement.
  • Cross-functional field team coordination.
  • Prior experience independently managing a sales territory.
• Background in cardiology, endocrinology, and other sub-specialties that treat FCS patients.
• Injectable experience preferred.
• Familiarity with treating cardiometabolic and lipid-related diseases such as severe hypertriglyceridemia (sHTG).
• Established relationships with key opinion leaders (KOLs) and major accounts.
• Ability to analyze market data and develop territory strategies.
• Record of navigating complex accounts and aligning solutions with patient needs.
• Strong clinical knowledge and commitment to addressing patient needs.